Christine Massey
Morton.MS,MS
Summary
Dedicated Office Assistant with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Software and history achieving high data output.
Overview
23
23
years of professional experience
Work History
Office Clerk
Martin Blough Co.
Brandon, MS
07.2024 - 09.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
APL
Jackson, MS
03.2002 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Vidalia High School
Vidalia, LA05.1993
Skills
- Data Entry
- Verbal Communication
- Team Collaboration
- File Maintenance
- Administrative Support
- Telephone reception
- Word Processing
- Office Administration
- Document Scanning
- Database entry
- Scheduling
- Inbound Calls
Timeline
Office Clerk
Martin Blough Co.
07.2024 - 09.2024
Customer Service Representative
APL
03.2002 - 10.2023
High School Diploma -
Vidalia High School