Christine Mcbride
DAYTON, OH,OH
Summary
Proactive Retention Customer Service Representative with extensive call center experience and a proven track record in upselling and cross-selling. Skilled in CRM software, problem-solving, and providing personalized assistance to boost customer satisfaction and retention. Brings strong collaboration skills to resolve complex issues efficiently and drive customer loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Retention, Customer Service Representative
ATT (retired)
02.1999 - 02.2024
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
Customer Service Representative
Bank One, JP Morgan Chase
06.1995 - 02.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH06.1995
Associate of Science - Crim
Sinclair Community College
Dayton, OH06.1992
Skills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Problem-solving abilities
Timeline
Retention, Customer Service Representative
ATT (retired)
02.1999 - 02.2024
Customer Service Representative
Bank One, JP Morgan Chase
06.1995 - 02.1999
Bachelor of Science - Criminal Justice
University of Cincinnati
Associate of Science - Crim
Sinclair Community College
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