Christine McKerlie

• Led team in processing tax payments, motor vehicle titles, registrations, driver license issuing, animal license, business tax, sunpass.
• Streamlined workflow processes to reduce wait times and enhance customer satisfaction.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Engaged with customers to gather feedback, using insights to improve service.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Supervisor of TSA

• Oversaw daily operations of the department, ensuring smooth workflow.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Supervised daily operations of teller team, ensuring compliance with bank policies and procedures.
• Trained and mentored tellers on customer service excellence and transaction accuracy.
• Streamlined cash handling processes, reducing discrepancies and enhancing efficiency.
• Oversaw scheduling and staffing for teller line to optimize service delivery during peak hours.
• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Oversaw currency shipments and deposits while adhering to strict safety guidelines.
• Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
• Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
• Enhanced customer engagement through personalized service initiatives, resulting in increased loyalty and retention.