Christine Mondovich
Emmaus,Pennsylvania
Summary
Dynamic Medical Office Manager with extensive experience at Emily Chu, OD and Cedar Crest Vision Care. Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, coding, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
14
14
years of professional experience
Work History
Medical Office Manager and Biller
Emily Chu, OD
08.2023 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources.
- Assisted with medical billing procedures, ensuring prompt submission and resolution of insurance claims.
- Submitted medical claims for primary and secondary insurances.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
Medical Office Manager and Accounts Receivable
Cedar Crest Vision Care
07.2011 - 07.2023
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Managed all accounts receivable.
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
- Conducted thorough audits of patient files to ensure proper documentation and accurate invoicing.
- Collaborated with the collections department to address overdue accounts and recover outstanding payments.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Greeted patients, answered phone calls, scheduled appointments, administered testing for patients such as visual fields, OCT'S, photos, and administered eyeglasses.
Education
High School Diploma -
Emmaus High School
Emmaus05-1995
General Studies
Lehigh Carbon Community College
Schnecksville, PAMedical Coding
AAPC
01-2024
Skills
- Medical billing and coding
- Patient scheduling
- Insurance verification
- Accounts receivable
- Customer service
- Problem solving
- Attention to detail
- Time management
- Strong work ethic
- Effective multitasking
- Communication skills
- Team leadership
Timeline
Medical Office Manager and Biller
Emily Chu, OD
08.2023 - Current
Medical Office Manager and Accounts Receivable
Cedar Crest Vision Care
07.2011 - 07.2023
High School Diploma -
Emmaus High School
General Studies
Lehigh Carbon Community College
Medical Coding
AAPC
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