Christine Nielsen
Quapaw,OK
Summary
Detail-oriented professional with proven skills in deadline management and team collaboration. Customer focused professional seeking a Guest Service position at Buffalo casino and Resort. Offers direct casino experience, leadership background, and a strong ability to deliver exceptional service in a fast paced environment.
Overview
10
10
years of professional experience
Work History
Bid Coordinator
Celltron Inc
08.2024 - Current
- Coordinated bid preparation processes to ensure timely submissions and adherence to deadlines.
- Collaborated with cross-functional teams to gather and analyze project requirements for proposals.
- Managed documentation for bids, ensuring accuracy and compliance with client specifications.
- Assisted in developing competitive pricing strategies to enhance bid competitiveness.
- Reviewed proposal content for clarity, consistency, and alignment with organizational goals.
Licensed Insurance Agent
Farmers
08.2024 - 11.2024
- Developed customized insurance solutions based on client needs and risk assessments.
- Conducted thorough policy reviews to ensure compliance with state regulations and company standards.
- Assisted clients in understanding coverage options, enhancing customer satisfaction and retention.
- Collaborated with underwriting teams to streamline policy issuance processes, improving efficiency.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Kitchen Staff Member
Casey General Store
11.2023 - 07.2024
- Prepared and assembled food items according to standard recipes and safety guidelines.
- Maintained cleanliness and organization of kitchen areas, ensuring compliance with health regulations.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
- Implemented process improvements that reduced food waste and optimized ingredient usage.
- Monitored cooking times and temperatures to ensure quality standards were consistently met.
- Provided exceptional customer service by addressing inquiries regarding menu items and preparation methods.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Licensed Insurance Agent
Goosehead
06.2023 - 12.2023
- Trained new agents on product offerings and sales strategies, fostering team development.
- Analyzed market trends to identify opportunities for expanding service offerings and client base.
- Implemented feedback mechanisms to enhance service delivery and address client concerns proactively.
- Led initiatives to improve workflow efficiency within the office, resulting in enhanced operational performance.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
PBX Operator
Downstream Casino And Resort
03.2022 - 05.2023
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to streamline operations and enhance guest experience.
- Trained new staff on PBX system usage, ensuring adherence to operational protocols.
- Maintained accurate call logs and documentation for effective record-keeping and reporting.
- Collaborated with management to implement new procedures enhancing overall efficiency of telecommunication services.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Multi-Unit Manager
H&r Block Tax Svc
10.2015 - 04.2022
- Led operational strategies across multiple locations to enhance service delivery and client satisfaction.
- Developed and implemented training programs for seasonal tax professionals, improving team performance and efficiency.
- Analyzed financial data to identify trends and optimize resource allocation among units.
- Streamlined processes to reduce operational costs while maintaining high-quality service standards.
- Mentored managers in best practices for client engagement and retention, driving consistent results across all branches.
- Conducted performance evaluations and provided actionable feedback to improve staff productivity and morale.
- Established key performance indicators to monitor unit success, ensuring alignment with company objectives.
- Collaborated with corporate teams to develop marketing initiatives that expanded client base during peak seasons.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations.
Education
Bachelor of Science - Business Management
Robert Morris College
Chicago, IL07-2007
Skills
- Deadline management
- Document management
- Financial forecasting
- Pricing analysis
- Proposal writing
- Teamwork
- Time management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Excellent communication
- Active listening
- Effective communication
- Team collaboration
- Organizational skills
- Adaptability
- Continuous improvement
- Written communication
Timeline
Bid Coordinator
Celltron Inc
08.2024 - Current
Licensed Insurance Agent
Farmers
08.2024 - 11.2024
Kitchen Staff Member
Casey General Store
11.2023 - 07.2024
Licensed Insurance Agent
Goosehead
06.2023 - 12.2023
PBX Operator
Downstream Casino And Resort
03.2022 - 05.2023
Multi-Unit Manager
H&r Block Tax Svc
10.2015 - 04.2022
Bachelor of Science - Business Management
Robert Morris College