CHRISTINE ORTEGA
Ventura,CA
Summary
Energetic and hardworking job seeker skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
17
17
years of professional experience
Work History
Nurse Medical Manager II
Medical Management Anthem
02.2019 - Current
- Manage 24 direct reports both clinical and non-clinical
- Represent department in regulators surveys.
- Collaborate and create processes compliant with state and federal mandates and ensure team compliance.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited and hired new staff and developed new team.
Nurse Medical Management I, II, Sr, Lead
Anthem
03.2010 - 02.2019
- Mentored and trained new hires
- Created job aids.
- Conducted audits and provided coaching support to team nurses
- Communicated effectively with staff, doctors and members by email and telephone.
Women’s Services RN
Community Memorial Hospital
01.2007 - 02.2011
- Provided care for OB patients and newborns.
- Designated lactation consultant (CLC) and childbirth instructor.
Education
B.A. Organizational Management -
Masters College
Santa Clarita, CAA.S. Health Science / Nursing -
Ventura College
Ventura, CASkills
- Friendly and upbeat personality with excellent people and customer service skills
- Motivational team leader
- CPR Certified
- Emergency Care (EMT training)
- Microsoft Office Suite
- Licensed by CA/NV/CO Nursing Board
- Experienced in patient and provider education
- Strong written and verbal communication skills
Timeline
Nurse Medical Manager II
Medical Management Anthem
02.2019 - Current
Nurse Medical Management I, II, Sr, Lead
Anthem
03.2010 - 02.2019
Women’s Services RN
Community Memorial Hospital
01.2007 - 02.2011
B.A. Organizational Management -
Masters College
A.S. Health Science / Nursing -
Ventura College