Christine Pendziwiatr
Dansville,NY
Summary
Experienced insurance representative with several years of expertise in client relations and policy management. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and problem-solving skills. Committed to embracing new challenges and contributing to organizational success.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Livingston County Center for Nursing & Rehabilitat
Mt. Morris, NY
01.2024 - 10.2024
- Served as administrative assistant to Director of Nursing, enhancing operational support.
- Maintained and renewed CNA licenses to ensure compliance with regulatory standards.
- Developed doctors' schedules to optimize patient care and resource allocation.
- Updated policies and procedures to align with best practices in healthcare administration.
- Created and managed spreadsheets in Microsoft Excel for efficient record-keeping and reporting.
Insurance Denial Specialist II
RAYUS Radiology
04.2021 - 07.2023
- Interpreted claims data, denials, and payer contracts to determine reimbursement status.
- Negotiated with patients' attorneys and followed up with insurance companies on claims.
- Drafted and submitted appeals to resolve denied claims effectively.
- Prepared Excel spreadsheets to track collections from problem payers per A/R report.
- Produced monthly analyses and reports for management review.
- Updated patient accounts, resolving discrepancies and initiating refunds or collection actions.
Operations Specialist
Genesee Valley Federal Credit Union
Geneseo, USA
05.2018 - 04.2021
- Executed daily processing of ACH, in-clearing checks, and bill payment files.
- Managed mobile deposits, loan servicing requests, debit card issuance, wire transfers, and check adjustments.
- Conducted daily, monthly, quarterly, and year-end entries and reconciliations as assigned.
- Explained account functions and variances accurately while making necessary correcting entries.
- Prepared and submitted internal and external reports as required.
- Reviewed incoming mail, email, and handled accounts payable tasks efficiently.
Medical Billing Specialist
Conesus Lake Nursing Home
Conesus, USA
11.2016 - 02.2018
- Filed medical records for current and discharged residents to ensure accurate documentation.
- Scheduled appointments and arranged transportation for residents to enhance accessibility.
- Managed phone communications with residents' families to provide timely updates.
- Conducted audits and compiled department data for performance assessment.
- Reviewed and entered patient charges to maintain financial accuracy.
- Verified insurance details, including HMO, PPO, Medical, and Medicare coverage.
- Performed clerical tasks such as copying, creating Excel documents, and faxing as needed.
- Handled resident funds management to ensure proper financial oversight.
Reimbursement Coordinator
RadNet
Rochester, USA
07.2013 - 11.2016
- Interpreted claims data, payer contracts, and allowable amounts to determine reimbursement status.
- Conducted follow-up with insurance companies regarding submitted claims and denials.
- Authored and managed appeals to address denied claims.
- Developed Excel spreadsheets to track collections from problematic payers based on A/R reports.
- Produced monthly analyses and reports for management review.
- Updated patient accounts, resolving discrepancies, initiating refunds, and managing collection issues.
Education
Associate of Science - Liberal Arts and Science
Genesee Community College
Batavia, NY05.2007
Skills
- Microsoft Office Suite
- Excel proficiency
- Medical billing and coding
- Scheduling and coordination
- Training and development
- Customer service excellence
- Data entry accuracy
- Operational efficiency
- Insurance verification expertise
- HIPAA compliance
- Accounts payable management
References
References available upon request.
Timeline
Administrative Assistant
Livingston County Center for Nursing & Rehabilitat
01.2024 - 10.2024
Insurance Denial Specialist II
RAYUS Radiology
04.2021 - 07.2023
Operations Specialist
Genesee Valley Federal Credit Union
05.2018 - 04.2021
Medical Billing Specialist
Conesus Lake Nursing Home
11.2016 - 02.2018
Reimbursement Coordinator
RadNet
07.2013 - 11.2016
Associate of Science - Liberal Arts and Science
Genesee Community College
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