Christine Porter
Costa Mesa,CA
Summary
Dedicated professional with demonstrated strengths in Customer Service, Sales, and Social Media Management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Social Media Manager
Mon Amie Bridal Salon
01.2023 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Bridal Stylist
Mon Amie Bridal Salon
08.2021 - Current
- Delivered exceptional service to customers by staying current on bridal trends and fashions
- Exceeded sales expectations with knowledgeable, service-oriented approaches
- Optimized sales and after-sales care by working with customer service and alterations team on comprehensive approaches
- Improved bridal selections with recommendations about sizing, materials and style choices
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Assistant Manager
Nordstrom Tom Ford Beauty
02.2021 - 09.2021
- Monitored and documented team success through regular performance evaluations
- Optimized inventory for maximum revenue generation
- Supported senior managers with day-to-day operational requirements
- Delegated tasks to appropriate staff members for optimum productivity
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
Customer Service Representative
Nordstrom
12.2019 - 02.2021
- Documented, researched and resolved customer service issues
- Informed customers of promotions and special offers to increase sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Followed up with customers to offer additional support and check resolution satisfaction
- Anticipated needs and resolved problems to keep customers happy
- Managed customer calls efficiently in fast-paced call center environment.
Cocktail Waitress
THE HARBOR
08.2019 - 06.2020
- Made drinks expertly, controlling pours and maintaining proper ratios of alcohol and non-alcoholic ingredients
- Stayed on top of customer needs and open tabs, tracking orders and processing accurate payments
- Helped team members regularly, jumping in to take on extra work and back up busy servers
- Cleared cups and trash regularly in between preparing limes, snacks and glasses for new guests
- Exceeded quotas per shift through upselling and being attentive.
Education
High School Diploma -
Santa Monica College
Santa Monica, CADiploma -
Temescal Canyon High School
Lake Elsinore, CA05.2016
Skills
- Complex Problem-Solving
- Customer Service-Oriented
- Exceptional communication
- Client Relationship Building
- Brand Promotion
- Social Media Copywriting
- Promotional Campaigns
- Goal-Oriented
Timeline
Social Media Manager
Mon Amie Bridal Salon
01.2023 - Current
Bridal Stylist
Mon Amie Bridal Salon
08.2021 - Current
Assistant Manager
Nordstrom Tom Ford Beauty
02.2021 - 09.2021
Customer Service Representative
Nordstrom
12.2019 - 02.2021
Cocktail Waitress
THE HARBOR
08.2019 - 06.2020
High School Diploma -
Santa Monica College
Diploma -
Temescal Canyon High School
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