Christine Prenger
Willshire
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Manager
Southside
Coldwater
04.2017 - 03.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Press Operator
Reynolds and Reynolds
Celina
02.2015 - 04.2017
- Inspect and test printed materials for defects such as smearing, blurring, fading, or streaking.
- Maintain detailed logs of work performed including timesheets and materials used.
- Participated in team meetings to discuss production challenges and solutions.
- Verify accuracy of job orders against proofs provided by customer.
- Perform maintenance tasks such as lubricating moving parts or cleaning presses after use.
- Measure distances between printing plates in order to align them properly on press bed.
- Place finished prints into containers for shipment or storage.
- Adjust pressure settings on press to ensure proper inking and drying of material.
- Clean ink fountains with solvents when necessary.
- Change plate cylinders when switching jobs during production runs.
- Troubleshoot mechanical problems using hand tools and gauges.
- Mix ink colors according to specific formulas.
- Follow written instructions from supervisor regarding production jobs to be completed.
- Managed multiple projects simultaneously within tight deadlines.
- Monitor and adjust the speed of the machine according to the type of material being printed.
Vision therapist
Nova Vision Care
Beavercreek
07.2013 - 02.2015
- Managed inventory of supplies used during treatments such as lenses, prisms and filters.
- Conducted research studies related to new methods or techniques in vision therapy.
- Provided comprehensive vision evaluations and assessments for patients of all ages.
- Instructed patients in the use of lenses, prisms, filters and other tools to improve visual skills.
- Administered diagnostic tests such as color blindness tests or depth perception tests.
- Maintained accurate records of patient visits, test results, treatment plans and progress notes.
- Created activities and exercises to help strengthen eye muscles and enhance visual performance.
- Attended conferences and seminars related to advancements in the field of optometry.
- Assisted optometrists in providing preventive care services such as eye exams and screenings.
- Collaborated with teachers and school personnel to develop strategies for students with vision impairments.
- Provided support for parents by educating them about the latest developments in pediatric vision health.
- Developed individualized treatment plans to address specific vision-related issues.
- Performed administrative tasks including charting patient records, filing documents and scheduling appointments.
- Adapted therapeutic approaches based on each patient's unique needs and abilities.
Education
Celina Senior High School
Celina, OHSkills
- Customer service
- Policy writing
- Customer experience design
- Staff training
- Complaint resolution
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Adaptability
- Training and mentoring
- Continuous improvement
- Client relations and retention
References
References available upon request.
Timeline
Customer Service Manager
Southside
04.2017 - 03.2025
Press Operator
Reynolds and Reynolds
02.2015 - 04.2017
Vision therapist
Nova Vision Care
07.2013 - 02.2015
Celina Senior High School