Christine Quinones
Brooklyn
Summary
Customer service professional with over seven years of experience in healthcare and retail management. Skilled in monitoring client health, providing compassionate support, and ensuring client satisfaction through effective time management and cash handling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Aide
Marks Home care
Brooklyn
10.2024 - Current
- Monitored client health by taking vital signs and reporting changes promptly.
- Supported clients with daily living and personal hygiene tasks to enhance their independence and comfort.
- Delivered companionship and emotional support to foster positive mental health and well-being.
- Maintained clean, safe environments for clients in home settings.
- Assisted with meal preparation and ensured proper nutrition for clients.
- Recorded client progress and notable health changes to ensure continuity of care and effective communication.
- Supported medication self-administration to promote independence.
Universal Banker
Cross County Savings Bank
Middle Village
06.2023 - 09.2023
- Opened new accounts, processed loan applications, closed loans, resolved customer issues, and explained bank policies and procedures to ensure customer understanding.
- Established new accounts for customers and served current customers with exceptional customer service.
- Assisted customers with the setup of new accounts and the maintenance of existing accounts.
- Coached teams on referral strategies to increase awareness of bank services and drive customer engagement.
- Enhanced customer relationships through targeted telemarketing of bank products, fostering loyalty and repeat business.
Bank Teller
Cross County Savings Bank
Middle Village
06.2022 - 06.2023
- Cash handling duties for accurate accounting including payments, deposits, withdrawals.
- Assisted customers with account inquiries in person and via phone, ensuring prompt and accurate responses.
- Promoted new accounts tailored to clients' financial needs and goals, enhancing customer satisfaction.
- Maintained filing, scanning, and faxing of paperwork to support efficient documentation processes.
Home Health Aide
Brooklyn AIP
Flushing
03.2022 - 06.2022
- Managed daily needs by overseeing medication adherence to ensure timely administration.
- Assisted patients with mobility issues to enhance their independence.
- Coordinated appointments for patients with medical needs to ensure access to necessary healthcare.
- Assisted patients with paperwork to clarify medical directives and prescriptions for better understanding.
- Provide home duties such as cooking, cleaning, and organizing.
Education
High School -
Francis Lewis High School
Fresh Meadows06-2007
Skills
- Customer service
- Problem solving
- Conflict resolution
- Organizational skills
- Team collaboration
- Management
- Leadership
Certification
HHA CERTIFICATE
Timeline
Home Health Aide
Marks Home care
10.2024 - Current
Universal Banker
Cross County Savings Bank
06.2023 - 09.2023
Bank Teller
Cross County Savings Bank
06.2022 - 06.2023
Home Health Aide
Brooklyn AIP
03.2022 - 06.2022
High School -
Francis Lewis High School