Christine Richter
Saint Louis,MO
Summary
Competent Accounts Receivable Specialist and Customer Service Representative bringing 20 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Proficient in customer services best practices.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Robert Half Recruiters/Centene
01.2022 - 05.2022
- Handle incoming calls from WellCare and Health Net Medicare Advantage members.
- Provide support to members in locating and selecting primary care physicians and specialists.
- Generate coverage quotes for members within their Medicare Advantage plan.
- Offer comprehensive plan benefit education to members.
- Record all actions for purpose of quality and metrics reporting.
- Effectively addressed member inquiries and suggestions with courtesy and professionalism.
- Demonstrated active listening skills with members, promptly addressed concerns.
- Facilitate member transportation services for their non-emergency medical service appointments.
- Process verbal grievances and appeals.
Unemployment Claims Specialist
Robert Half Recruiters/Missouri Dept. Of Labor
07.2021 - 12.2021
- Perform filing of new unemployment claims through phone communication.
- Inform claimants about necessary requirements for filing Missouri Unemployment claims.
- Extract employment history data from claimant for previous 18 months.
- Collaborate with claimant to verify precision of demographic information.
- Provide guidance to claimants on process of submitting weekly payment requests.
- Instruct claimants on procedure for filing appeal.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
Receptionist
Che'Bella Nail Studio
04.2013 - 04.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Provide support for initiating and concluding salon operations.
- Handle client payments and manage product inventory.
- Support clients during check-in and check-out procedures.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed inventory of products through vendor coordination.
Medical Billing/Accounts Receivable Specialist
North American Rural Healthcare Management Services
05.2012 - 11.2012
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Management of outstanding payments for healthcare providers in rural areas.
- Handle collections on provider accounts and address attorney inquiries for detailed billing information.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Medical Billing/Accounts Receivable Specialist
Hawthorn Physician Services
09.2009 - 01.2012
- Management of outstanding payments for radiology, pathology, and physicians' offices
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Ensure accurate record-keeping of insurance company denials.
- Collections on provider accounts and handle attorney inquiries.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
Medical Billing Accounts Receivable Specialist
Western Physicians Data Services
01.2001 - 08.2009
- Conduct thorough research and pursue appeals for denied claims.
- Handle billing and invoice administration for outstanding amounts associated with procedures and services.
- Oversee collection process for provider accounts and address attorney inquiries.
- Oversee management of all patient medical records.
- Handle all incoming patient phone calls efficiently.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Performed data entry tasks by inputting CPT codes and diagnosis codes onto claim forms for billing.
Customer Service Advocate II
Centene
12.2022 - Current
- Medicare DSNP Provider Services-Received incoming calls to verify member eligibility, check claim status for member claims, and confirm participating provider status.
- Ambetter Provide Services-Received incoming calls to verify member eligibility, check claim status for member claims, and confirm participating provider status.
- Assisted Ambetter Member Services Department-Handled incoming member calls to confirm plan benefits and coverage, update demographic information, update Primary Care Physician (PCP) details, and assist with specialist searches.
- Assisted Florida Sunshine Health Medicaid Member Services Department-Assisted with incoming member calls to confirm plan benefits and coverage, update demographic information, update Primary Care Physician (PCP) details, and facilitate specialist searches.
- Find and identify specialists in specific geographical areas.
- Record all actions for purpose of quality and metrics reporting.
Education
High School Diploma -
Oakville Senior High
Oakville, MO06.1991
Skills
- Strong Client Relations Skills
- Data Inputting
- Invoice Preparation
- Accounts Receivable
- Microsoft Word, Outlook, Excel, Microsoft Teams
- Meditech, Omni, Genesys, TrueCare Cloud
- File Net, Exception Tracker, Portico
- EBridge, Emdeon, VMWare, Jabber
- CVS/COS, IEX/NICE
- Finesse, Avaya, Ember, Central Point
- Payment Management
- Aging Reports Analysis
- Claims Processing
- Customer Service Support
- Service standard compliance
Timeline
Customer Service Advocate II
Centene
12.2022 - Current
Customer Service Representative
Robert Half Recruiters/Centene
01.2022 - 05.2022
Unemployment Claims Specialist
Robert Half Recruiters/Missouri Dept. Of Labor
07.2021 - 12.2021
Receptionist
Che'Bella Nail Studio
04.2013 - 04.2020
Medical Billing/Accounts Receivable Specialist
North American Rural Healthcare Management Services
05.2012 - 11.2012
Medical Billing/Accounts Receivable Specialist
Hawthorn Physician Services
09.2009 - 01.2012
Medical Billing Accounts Receivable Specialist
Western Physicians Data Services
01.2001 - 08.2009
High School Diploma -
Oakville Senior High
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