Kaniya Smith
Fort Worth
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Walgreens Boots Alliance
11.2024 - Current
- Resolved customer inquiries efficiently using CRM systems to enhance service quality.
- Trained new team members on customer service protocols and system navigation.
- Developed training materials to support ongoing staff development and performance improvement.
- Improved customer satisfaction by swiftly addressing issues and ensuring clarity in information provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier, Hostess
Two Fish Crab Shack
06.2020 - 03.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Implemented improved cash handling procedures, reducing discrepancies in daily transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
HR Assistant
Lydia Healthcare
05.2022 - 10.2022
- Collaborated with head of HR to streamline daily operations and manage documentation. Guided team members in effectively engaging with consumers. Supervised consumer activities and appointment scheduling throughout the week.
- Oversaw the organization of office operations by managing paperwork and mail distribution.
- Processed employee termination paperwork at direction of supervisory staff.
- Updated and maintained employee attendance records.
- Coordinated recruitment efforts, streamlining candidate sourcing and interview scheduling processes.
Unarmed Security Guard
First Class Security
02.2022 - 05.2022
- Oversaw security operations as an unarmed security guard at First Class Security (FCS). Coordinated security and perimeter assessments across various sites. Managed property access to enhance safety measures.
- Conducted regular patrols to identify and mitigate potential security risks.
- Implemented access control measures to regulate entry points effectively.
- Analyzed incident reports to identify trends and enhance preventive measures.
Pool Attendant
Newberry Plaza
06.2017 - 09.2019
- Oversaw pool area operations to maintain compliance with pass regulations. Managed sales and distribution of annual pool passes. Handled administrative tasks including application processing and financial documentation.
- Implemented feedback systems to gather guest insights, driving continuous improvement initiatives.
- Conducted routine maintenance checks on pool equipment to ensure optimal functionality.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Monitored pool safety and cleanliness, ensuring compliance with health regulations.
Education
No Degree - Marine Biology
Tennessee State University
Nashville, TNHigh school Diploma -
King College Prep
06.2020
Skills
- Strong client relations skills
- Microsoft Excel
- Paperwork processing
- Appointment scheduling
- Proficient in handling invoices and payments
- Efficient task execution
- Payroll processing
- Administrative skills
Timeline
Customer Service Representative
Walgreens Boots Alliance
11.2024 - Current
HR Assistant
Lydia Healthcare
05.2022 - 10.2022
Unarmed Security Guard
First Class Security
02.2022 - 05.2022
Cashier, Hostess
Two Fish Crab Shack
06.2020 - 03.2024
Pool Attendant
Newberry Plaza
06.2017 - 09.2019
No Degree - Marine Biology
Tennessee State University
High school Diploma -
King College Prep