Christine Roach
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Specialist
Professional Electrical Services, Inc.
07.2022 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Paralegal
Aaronsons Law Firm
08.2021 - 04.2022
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Sergeant Supervisor
Andy Frain Services
10.2018 - 06.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Background Supervisor
Specialty Group Inc
01.2018 - 10.2018
- Conducting comprehensive reports using law enforcement software systems.
- Gathering personal information to confirm identities.
- Medical Canvass phone calls to verify information
- Using public domain databases and social media website to obtain personal details
- Putting together research findings for background investigator final reports for clients.
- Obtain and review police reports, arrest records, and witness statements on claimants for review
Education
High School Diploma -
Hicksville High School
Hicksville, NYAssociate of Science - Criminal Justice
Everest University
Orlando, FLSkills
- Security
- Loss Prevention
- Surveillance
- Analysis Skills
- Conflict Management
- Databases
- CCTV
- Administrative Experience
- Office Management
Accomplishments
Employee of the Year 2019 (Southeast Region)
Andy Frain Services
Certification
First Aid
CPR
AED
FEMA
Florida State Notary
Certified Florida Remote Online Notary- RON)
Timeline
Intake Specialist
Professional Electrical Services, Inc.
07.2022 - Current
Paralegal
Aaronsons Law Firm
08.2021 - 04.2022
Sergeant Supervisor
Andy Frain Services
10.2018 - 06.2021
Background Supervisor
Specialty Group Inc
01.2018 - 10.2018
High School Diploma -
Hicksville High School
Associate of Science - Criminal Justice
Everest University
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