Christine Salerno
New Fairfield,CT
Summary
Qualified healthcare professional experienced in treating patients' concerns with care, compassion and skill. Focused on helping patients improve physically and mentally for whole-body wellness. Works great with other disciplines to meet patients' unique needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Ridgefield Sports Medicine
07.2023 - 12.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Optimized revenue generation through diligent monitoring of denied claims, resubmitting corrected information when needed.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Seasonal Employee
Lee’s Antiques
07.2022 - 10.2022
- Maintained sale floor and engage with customers through active listening and friendly professionalism to uphold positive image
- Organized and cataloged inventory and back stock by following protocol and expert prioritization to ensure daily operational success
- Designed and managed displays.
Apothecary Staff and Herbalist
Twin Star Herbal School and Apothecary
05.2020 - 08.2020
- Responsible for medicine making, product production, inventory count and sale, and customer relations
- Created, designed, and implemented a product line of combustible herbal incense
- Organized materials and attendance of classes and seminars
- Oversaw maintenance of Northville Meadows Garden and plant nursery.
- Enhanced patient wellness by conducting thorough consultations and creating personalized herbal remedies.
- Increased client satisfaction by providing in-depth education on the benefits and proper usage of herbal products.
- Expanded clientele base by offering workshops and seminars on herbalism, natural health, and holistic living practices.
- Maintained a clean, organized, and inviting shop environment that encouraged customers to explore diverse product offerings.
- Optimized production processes for handcrafted herbal remedies, resulting in reduced waste and improved efficiency.
Lead Sales Associate
Michael’s Arts and Crafts
07.2016 - 08.2017
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Optimized product assortment based on consumer preferences and market insights.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained new sales associates to ensure consistent performance across the team.
Sales Associate
Pet Supplies Plus
05.2014 - 06.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Kennel Worker
Marta's Vineyard Canine Resort
06.2013 - 05.2014
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
Education
Master of Science - Herbal Medicine
American College of Healthcare Sciences
Portland, OR05.2022
Bachelor of Science - Health Promotion Studies
Western Connecticut State University
Danbury, CT05.2020
High School Diploma -
New Fairfield High School
New Fairfield, CT06.2015
Skills
- Organization Skills
- Medical Billing and Coding
- Record Keeping
- Scheduling Management
- CPT Coding
- Customer Relations
- Claims Processing
- Appointment Scheduling
- Medical Office Administration
- Insurance Verification
- HIPAA Compliance
Certification
- Registered Reiki Master and Practitioner, 12/2018, Present, The International Center for Reiki Training
- Integrative Cannabis Specialist (ICS), 01/2023, Present, American College of Healthcare Sciences
- Certified Crystal Healer, 01/2023, Present, Evolve Healing Institute – Australia
- CPR/AED, 2015, Present, American Red Cross
Timeline
Office Manager
Ridgefield Sports Medicine
07.2023 - 12.2023
Seasonal Employee
Lee’s Antiques
07.2022 - 10.2022
Apothecary Staff and Herbalist
Twin Star Herbal School and Apothecary
05.2020 - 08.2020
Lead Sales Associate
Michael’s Arts and Crafts
07.2016 - 08.2017
Sales Associate
Pet Supplies Plus
05.2014 - 06.2016
Kennel Worker
Marta's Vineyard Canine Resort
06.2013 - 05.2014
Master of Science - Herbal Medicine
American College of Healthcare Sciences
Bachelor of Science - Health Promotion Studies
Western Connecticut State University
High School Diploma -
New Fairfield High School