Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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CHRISTINE SESHIE

Summary

Strategic and results-driven leader with a proven record in retail management, team coaching, and driving revenue growth. Recognized for exceptional emotional intelligence, communication, and the ability to inspire high-performing teams. Experienced in mentoring, developing talent, and creating inclusive, customer-focused environments that exceed organizational goals. Passionate about community engagement, professional excellence, and leveraging data-driven insights to deliver measurable impact.

Overview

7
7
years of professional experience

Work History

Assistant Manager / Solutions Specialist

Verizon Wireless
Philadelphia, PA/ Mt. Laurel, NJ
01.2024 - Current
  • Direct daily flagship store operations, ensuring alignment with corporate standards and client satisfaction.
  • Lead team development efforts while promoting the Elevate sales framework.
  • Manage customer accounts with customized solutions that drive retention and brand loyalty.
  • Streamline operational processes to achieve sales objectives and improve workflow efficiency.

Solutions Specialist

Verizon Wireless
Niagara Falls, NY
01.2021 - 01.2024
  • Delivered tailored account management support and proactive customer service.
  • Enhanced retail performance through consistent sales quality and peer mentorship.
  • Recognized for fostering teamwork and positive work culture aligned with company values.

Teaching Artist and Community Outreach Intern

The Anne Frank Project - Buffalo State University
Buffalo, NY
05.2019 - 03.2023

Created and executed K-12 workshops using Story-Based Learning, enabling students to develop concepts and themes from their ideas to enhance retention and engagement.

Coordinated and executed the annual Social Justice Festival for 2000+ participants, managing partner collaboration, event logistics, marketing, and newsletter creation via MailChimp.

Assisted the Assistant Director with program planning, grant writing, administrative tasks, and outcome tracking, including meeting minutes and reporting.

Led workshops, post-performance talkbacks, developed original plays and curricula, mentoring youth participants and guiding their learning and creative development.

Collaborated with partner programs, including D’Youville College and Urban Teacher, Academy, and Buffalo Public Schools, to implement workshops and curricula that supported student engagement learning outcomes.

Managed marketing, newsletters and social media programs and events, ensuring creative communication with participants and partners.

Theater Instructor and SACC Aide

Delaware Family YMCA
Buffalo, NY
08.2019 - 08.2020

Supervise K-12 students during afterschool programming, assisting with homework, mentoring, and providing guidance to support social and emotional development.

Planned and lead the instruction, including warm-ups stage direction line work, theater fundamentals, and rehearsal guidance, fostering confidence, and creativity amongst participants.

Mentored and engaged youth, promoting teamwork, communication, and creative expression through structured activities and performance projects.

Education

M.Ed. - Higher Education / Student Affairs

Wilmington University
Wilmington, DE

B.A. - Theatre Arts and Journalism

State University of New York College at Buffalo

Skills

  • Leadership & Staff Development
  • Youth and Community Engagement
  • Customer Relationship Management
  • Retail Operations & Sales Strategy
  • Analytical problem solving
  • Data driven performance management
  • Communication & Conflict Resolution
  • Training & Team Coaching
  • Event Planning & Public Speaking
  • Google Suite and Digital Workflows
  • Event planning and public speaking
  • Media production and journalism

Accomplishments

  • Supervise 100+ volunteers and civic engagement event, ensuring coordination and operational success
  • Promoted through multiple goals, authorized wireless standing performance customer satisfaction, leadership capability
  • Develop to lead creative learning workshop using story based learning for urban youth organizations
  • customer experience metrics by coaching sales associates and modeling solution oriented service.

Timeline

Assistant Manager / Solutions Specialist

Verizon Wireless
01.2024 - Current

Solutions Specialist

Verizon Wireless
01.2021 - 01.2024

Theater Instructor and SACC Aide

Delaware Family YMCA
08.2019 - 08.2020

Teaching Artist and Community Outreach Intern

The Anne Frank Project - Buffalo State University
05.2019 - 03.2023

B.A. - Theatre Arts and Journalism

State University of New York College at Buffalo

M.Ed. - Higher Education / Student Affairs

Wilmington University
CHRISTINE SESHIE