Christine Steele
Seattle,WA
Summary
Highly motivated Lab Services Manager with over three years of experience in my current position. Over six years of experience with One Medical, and thirteen years of experience in the healthcare field as a medical assistant/phlebotomist. Consistently drives results by building a supportive and nurturing team environment. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
13
13
years of professional experience
Work History
Lab Services Manger
One Medical
Seattle, WA
12.2021 - Current
- Led and mentored a team of 10-15 medical assistants and phlebotomists across eight primary care offices.
- Provide ongoing coaching and clinical learning with team members through training, skills evaluations, and annual performance reviews.
- Facilitated ongoing discussions with team members regarding career pathways within the organization.
- Achieved improved patient safety outcomes by actively engaging in weekly clinical operations huddles with district leaders. Enhanced employee and patient experience metrics through collaborative problem-solving and sharing of best practices.
- Continuously collaborate with nationwide Lab Services Managers to develop best practices for optimizing patient lab experience.
- Developed and executed district standard work protocols for tailored local processes.
- Collaborated in the selection and integration of new clinical personnel to ensure effective team dynamics.
- Managed staffing allocations to maintain uninterrupted lab services while addressing staffing needs.
Lab Services Specialist
One Medical
06.2019 - 08.2021
- Delivered exceptional patient care as a flexible medical assistant and phlebotomist in downtown San Francisco.
- Engaged with various in-office team members, such as providers and operations managers, to foster effective communication and collaboration across unique office settings.
- Monitored and optimized lab-related metrics, including wait times and average visit length, in high-volume environments.
- Used impeccable CICARE to provide the best patient care experience.
- Executed venipuncture, EKGs, vaccine administration, and medication injections for diverse patient populations.
- Navigated through the beginnings of COVID protocols in various offices to prevent transmission and to maintain infection control.
Clinical Research Assistant
Sutter Health
San Mateo, CA
06.2017 - 05.2019
- Facilitated patient recruitment initiatives for Galleri cancer detection clinical trials to enhance participant enrollment.
- Assisted patients in navigating enrollment procedures, maintaining strict adherence to informed consent requirements.
- Conducted blood draws on study volunteers, ensuring precision and care.
Hospital Phlebotomist
LabCorp/Swedish First Hill Medical Center
Seattle, WA
01.2013 - 06.2015
- Performed blood specimen collection to support diagnostic processes in a fast-paced inpatient hospital and outpatient organ transplant clinic.
- Promoted patient well-being during procedures by utilizing strong communication skills and compassionate care.
- Ensured adherence to safety protocols and infection control guidelines within hospital environment.
- Coordinated efforts with healthcare professionals, including nurses, respiratory therapists, physicians, and organ transplant coordinators, to optimize patient care.
Education
Phlebotomy
Pima Medical Institute
Renton, WA08-2012
Skills
- Planning and prioritization using platforms such as Google Calendar, Google Sheets, and Google Docs
- Employee onboarding and training
- Effective time management
- Effective conflict resolution
- Leadership in team settings
- Lab safety and infection control to minimize employee exposures
- Effective project oversight
Timeline
Lab Services Manger
One Medical
12.2021 - Current
Lab Services Specialist
One Medical
06.2019 - 08.2021
Clinical Research Assistant
Sutter Health
06.2017 - 05.2019
Hospital Phlebotomist
LabCorp/Swedish First Hill Medical Center
01.2013 - 06.2015
Phlebotomy
Pima Medical Institute