CHRISTINE STEWART
Elgin,TX
Summary
Experienced License Specialist with a strong focus on regulatory compliance and employee training. Demonstrated ability to enhance operational efficiency and support staff development to ensure adherence to laws and regulations.
Overview
38
38
years of professional experience
Work History
License Specialist III
Texas Department of Public Safety
Austin, TX
01.2016 - Current
- Provide support to internal and external customers in resolving complex issues related to proposed laws, rules, and federal and state regulations, ensuring accurate interpretation and application of laws relevant to the Division.
- Administer comprehensive data entry and processing tasks on public records.
- Maintain accurate records of customer interactions and feedback.
- Contributed to ongoing training for new and existing employees to maintain adherence to State and Federal regulations.
- Assisted in creating training materials for new hires on the company's procedures and policies.
- Collaborated with teams to improve operational procedures and efficiency.
- Maintained positive working relationship with fellow staff and management.
- Proficient in Word, Excel, PowerPoint and Outlook.
- Organized and flexible in a multi-demanding and constantly changing environment.
Loan Specialist
Texas Guaranteed Student Loan
Round Rock, Texas
10.2008 - 10.2016
- Assisted clients in understanding loan options and repayment plans.
- Reviewed documentation to ensure accuracy and completeness of applications.
- Maintained updated knowledge of federal student loan regulations and policies.
- Verified all documents provided by applicants for accuracy and completeness.
- Negotiated repayment terms with delinquent borrowers, facilitating account recovery and reducing outstanding balances.
- Collected payments from borrowers on past due accounts and established tailored payment plans to support financial recovery.
- Managed client communications to resolve inquiries and concerns promptly, enhancing customer satisfaction.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Informed customers of loan application requirements and deadlines.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Located and suggested loan packages that met client needs and priorities.
- Ensured compliance with all federal, state, and local laws governing lending practices.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Provided training to new staff on loan processing procedures.
- Participated in regular training sessions on new products, services, policies, procedures.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Maintained accurate records of all customer interactions related to loan processing activities.
Loan Servicing Supervisor
Brazos Higher Education
Austin, Texas
01.1996 - 08.2008
- Supervised a team of 15 loan servicers to ensure proper execution of all tasks related to the servicing of student loans.
- Supervised daily loan servicing operations to maintain regulatory compliance.
- Interviewed and recruited prospective applicants that meet job requirements.
- Trained and mentored staff on loan servicing procedures and best practices.
- Designed training programs and materials for new employees utilizing PowerPoint.
- Evaluated staff performance and provided constructive feedback regularly.
- Delegated work to staff, setting priorities and goals.
- Coordinated interdepartmental communication to efficiently resolve client inquiries.
- Reviewed and handled escalated customer complaints to determine appropriate methods for resolution.
- Reviewed loan documentation for accuracy before processing.
- Performed quality control reviews on loan documents to ensure accuracy and compliance with applicable regulations.
- Conducted regular audits to verify accuracy and completeness of departmental records.
- Implemented process improvements to enhance efficiency in loan servicing workflows.
- Monitored daily workflow processes, optimizing resource use while maintaining service standards.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Used video conferencing solutions to communicate and train personnel in remote offices.
Department Manager
Walmart
Taylor, Texas
06.1991 - 12.1995
- Supervised daily operations, enhancing overall store efficiency and management.
- Aligned department with sales and profit objectives by minimizing waste and identifying revenue generation opportunities.
- Managed inventory levels to optimize stock availability.
- Utilized excellent math skills to maintain accurate inventory levels.
- Handled shift overstock, restocking, and inventory control.
- Implemented merchandising strategies to enhance product visibility.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Monitored daily sales figures to track trends in customer buying behavior.
- Led and managed cashiers ensuring that all tasks were completed efficiently and on time.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed talented departmental employees through effective mentoring, coaching, and teaching.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Sonics Drive In
Elgin, Texas
06.1988 - 06.1991
- Managed daily operations to ensure smooth service at high-volume drive-in restaurant.
- Trained and supervised staff to enhance customer service and ensure adherence to operational procedures.
- Developed employee schedules to align staffing levels with peak service demands.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Executed opening, closing, and shift change functions to uphold daily operational standards.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
High School Diploma -
Elgin High School
Elgin, TX05-1988
Some College (No Degree) - Associates of Science
Austin Community College
Austin, TXSkills
- Regulatory compliance
- Interdepartmental communication
- Performance evaluation
- Employee supervision
- Data analysis
- Multitasking and organization
- Training development
Timeline
License Specialist III
Texas Department of Public Safety
01.2016 - Current
Loan Specialist
Texas Guaranteed Student Loan
10.2008 - 10.2016
Loan Servicing Supervisor
Brazos Higher Education
01.1996 - 08.2008
Department Manager
Walmart
06.1991 - 12.1995
Assistant Manager
Sonics Drive In
06.1988 - 06.1991
High School Diploma -
Elgin High School
Some College (No Degree) - Associates of Science
Austin Community College