OLIVER VALDEZ
Austin
Summary
Highly experienced licensing and regulatory professional with over 15 years of progressive leadership, regulatory compliance, and administrative operations experience, including advanced-level service with the Texas Department of Public Safety. Demonstrated success providing lead-level guidance, reviewing staff work for accuracy and compliance, interpreting statutes and administrative codes, resolving escalated and complex licensing issues, and supporting operational efficiency. Proven leadership supervising staff, training employees, coordinating workflow, and ensuring adherence to state regulations and agency policies. Recognized for sound judgment, professionalism, and the ability to manage sensitive and confidential information with integrity. Bilingual in English and Spanish.
Overview
27
27
years of professional experience
Work History
License and Permit Specialist III
Texas Department of Public Safety
Austin, Texas
12.2021 - Current
- Perform advanced licensing and permitting work requiring interpretation and application of Texas statutes, administrative rules, and agency policies.
- Review and evaluate license and permit applications for completeness, accuracy, eligibility, and regulatory compliance.
- Ensure compliance with state laws, administrative codes, and agency policies governing licensing and permitting functions.
- Provide technical guidance and support to staff regarding licensing procedures, documentation requirements, and regulatory interpretation.
- Resolve complex and escalated licensing issues requiring independent analysis, judgment, and regulatory interpretation.
- Reviewed staff work for adherence to agency standards, policies, and quality assurance requirements, ensuring consistent compliance.
- Deliver professional customer service to internal and external stakeholders, facilitating compliance with regulatory requirements.
- Assist supervisors by helping coordinate workflow, prioritize tasks, and ensure timely processing of applications.
- Maintain accurate, complete, and compliant program records while safeguarding confidential and sensitive personal information.
- Prepare official correspondence, deficiency notices, compliance communications, and regulatory documentation.
- Coordinate with internal departments, law enforcement agencies, and federal partners to verify records and resolve eligibility issues.
- Identified process inefficiencies and supported improvements, contributing to enhanced operational effectiveness.
- Recognized as a subject matter resource for complex licensing and regulatory interpretation.
- Trusted to handle sensitive cases requiring accuracy, discretion, and regulatory expertise.
Store Manager
Cash America Pawn
Austin, Texas
08.2004 - 11.2017
- Supervised and directed daily operations of a high-volume retail and regulatory-compliant business, managing a team of 10+ employees.
- Assigned tasks, monitored employee performance, coached, and trained team to maintain operational and regulatory compliance.
- Enforced compliance with state and federal regulatory requirements, ensuring successful completion of audits and inspections.
- Reviewed operational, compliance, financial, and inventory records to uphold accuracy and accountability in regulatory compliance.
- Implemented process improvements that reduced inventory discrepancies by 50% and improved operational accuracy.
- Resolved escalated customer service and operational issues through decisive leadership and effective problem resolution.
- Developed and mentored employees, resulting in multiple staff promotions into leadership roles.
- Maintained confidential business and customer records in accordance with regulatory requirements.
Assistant Manager
Top Cash Pawn
Austin, Texas
11.2000 - 12.2003
- Coordinated daily operations and staff activities to ensure smooth workflow.
- Supported leadership by resolving customer service issues to enhance satisfaction.
- Ensured compliance with regulatory requirements, documentation standards, and audit procedures.
- Maintained accurate records and supported compliance and administrative functions.
Recreational Aid
YWCA
El Paso, Texas
02.1999 - 11.1999
- Coordinated program activities to enhance participant engagement and maintained accurate administrative records for effective program tracking.
- Led and organized group activities to promote teamwork and enhance participant enjoyment.
- Assisted in planning and implementing recreational programs for diverse community groups.
- Facilitated daily activities to promote physical fitness and social interaction among participants.
- Maintained a safe and clean environment for all program participants and staff.
Education
Completed Coursework - General Studies and Child Development
Austin Community College
Austin, TexasCompleted Coursework - General Studies and Child Development
El Paso Community College
El Paso, TexasSkills
- Licensing and permit review
- Regulatory compliance and policy analysis
- Compliance verification processes
- Records management and review
- Workflow optimization and operational efficiency
- Administrative operations and documentation
- Issue resolution and decision support
- Team leadership and coordination
- Staff training and mentoring
- Interagency collaboration
- Stakeholder engagement and support
- Customer service excellence
- Microsoft Office proficiency
- Performance support and quality assurance
- Confidential records handling
Accomplishments
Authored and implemented two Standard Operating Procedures (SOPs) to improve operational consistency, efficiency, and compliance within the department.
GOVERNMENT LEADERSHIP READINESS SUMMARY
- Over 15 years of leadership, regulatory compliance, and administrative experience
- Direct experience with Texas Department of Public Safety licensing operations
- Proven ability to perform lead worker duties and support management
- Experienced in training, mentoring, and supporting employee development
- Strong decision-making, regulatory interpretation, and problem-resolution abilities
ADDITIONAL QUALIFICATIONS
- Bilingual: Fluent in English and Spanish
- Extensive experience interpreting and applying government regulations
- Proven leadership and supervisory experience in government and private sectors
- Strong administrative, analytical, and organizational skills
- Demonstrated ability to review staff work and ensure regulatory compliance
- Trusted to handle confidential and sensitive government records
Languages
Spanish
Full Professional
Timeline
License and Permit Specialist III
Texas Department of Public Safety
12.2021 - Current
Store Manager
Cash America Pawn
08.2004 - 11.2017
Assistant Manager
Top Cash Pawn
11.2000 - 12.2003
Recreational Aid
YWCA
02.1999 - 11.1999
Completed Coursework - General Studies and Child Development
El Paso Community College
Completed Coursework - General Studies and Child Development
Austin Community College