Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Navarro

Seguin,TX

Summary

License Permit Specialist III with 15 years of extensive expertise in customer service. Permit processing, Demonstrates strong skills in document review, public relations, and problem-solving, ensuring compliance and accuracy.

Passionate about furthering knowledge and contributing to team collaboration and customer satisfaction. I currently perform audits for my office and am now the Records Management Liaison.

Overview

14
14
years of professional experience
1
1
Certification

Work History

License Permit Specialist III

Department Of Public Safety
New Braunfels, TX
10.2017 - Current

Engage with public professionally, addressing inquiries on licenses, traffic laws, and state services.

Reviews and process applications, ensuring compliance with legal requirements.

Assess physical driving capabilities and refer applicants for further medical evaluation when needed.

Inspect vehicles for safety, verify financial responsibility, and explain road test procedures.

Utilize multiple systems to determine licensing eligibility, ensuring accuracy and compliance.

Sales Associate

AutoZone
Floresville, TX
06.2017 - 10.2017

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Toyota Manufacturing

Welder
San Antonio, TX
04.2017 - 06.2017

Weld components using semi-automatic welding equipment. Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
Increased production efficiency with expert time management skills and adherence to project deadlines. Reduced workplace accidents through strict compliance with safety regulations and guidelines.
Collaborated with team members for seamless project execution, improving overall productivity.

Cashier/Manager

Wash Masters Car Wash
San Antonio, TX
01.2012 - 03.2017

Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
Implemented loss prevention measures to mitigate theft incidents at the register/car area.
Promoted a safe working environment with thorough adherence to company policies and safety protocols.
Coordinated promotional price changes, ensuring accurate pricing information at the register level.

Cashier

Exxon Mobil
Floresville, TX
01.2012 - 12.2012

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Built relationships with customers to encourage repeat business.

Cashier

HEB Grocery Store
Floresville
01.2011 - 12.2011

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Tallied cash drawer at beginning and end of each work shift.
Upsold additional products and services to customers, increasing revenue.

Education

Diploma -

Floresville High School
Floresville, TX
06.2011

Skills

  • Permit Processing
  • Research Abilities
  • Problem Solving
  • Time Management
  • Public Relations
  • Customer Service
  • Team Collaboration
  • Decision Making
  • Adaptability
  • Attention to Detail
  • Software Proficiency
  • Interpersonal Skills
  • Multitasking
  • Document Review
  • Microsoft Office
  • Researching Skills
  • Money Handling
  • Document Management

Certification

CCKE Certified Commercial Knowledge Examiner Issuing Organization

TCIC Texas Crime and Information Center Issuing Organization

TLETS Texas Law Enforcment Telecommunications System

Cyber Security

Certified Road Skills Examiner

Certified Hazardous Materials Processor

Timeline

License Permit Specialist III

Department Of Public Safety
10.2017 - Current

Sales Associate

AutoZone
06.2017 - 10.2017

Toyota Manufacturing

Welder
04.2017 - 06.2017

Cashier/Manager

Wash Masters Car Wash
01.2012 - 03.2017

Cashier

Exxon Mobil
01.2012 - 12.2012

Cashier

HEB Grocery Store
01.2011 - 12.2011

Diploma -

Floresville High School
Crystal Navarro