Christine Stidham
Lexington,KY
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Outback Steakhouse. Proven ability to enhance guest satisfaction through effective relationship management and upselling techniques. Skilled in cash handling and maintaining cleanliness standards, contributing to a welcoming dining atmosphere and improved sales performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Cheddars Stratch Kitchen
Florence Ky
08.2012 - 10.2021
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu navigation, offering recommendations and answering questions about dishes.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Trained new servers on restaurant procedures and customer service protocols for seamless onboarding.
- Processed customer orders accurately using point-of-sale systems, minimizing errors during transactions.
- Adapted quickly to changing environments, effectively managing high-volume service periods.
- Supported team members during peak hours, fostering a collaborative work atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Outback Steakhouse
Ft.Mitchell Ky
07.2008 - 08.2012
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline service processes and enhance efficiency.
- Trained new team members on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment.
- Assisted in resolving customer complaints effectively, maintaining positive dining experience.
- Upsold menu specials and promotions, contributing to increased sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
GED -
Ludlow High
Luttrell KySkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Quality control
- Performance improvement
- Guest relations management
- Relationship management
Certification
I have my Peer-support
Timeline
Server
Cheddars Stratch Kitchen
08.2012 - 10.2021
Server
Outback Steakhouse
07.2008 - 08.2012
GED -
Ludlow High