Christine Stokes
Menomonee Falls,WI
Summary
Over 15 years’ experience in healthcare industry.
Excellent familiarity with general medical terminology.
Strong skills in maintaining professional relationships with patients, physicians, and other medical staff.
Proven track record of accuracy and professionalism.
Adept at completing simultaneous multiple tasks in a high-pressure work environment.
Excellent oral and written communication skills.
Proficient computer skills and ability to navigate software with ease.
Highly focused and dependable.
Overview
17
17
years of professional experience
Work History
Medical Referral Specialist
Progressive Community Health Centers
10.2008 - Current
- Verified insurance benefits and eligibility and procedures before referring clients.
- Partnered with other departments to provide top-notch service to clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Code procedural and diagnostic using ICD 9 & 10 and CPT Codes
- Obtained prior authorization for both Medicaid & Medicare Insurance
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Service Representative
Progressive Community Health Centers
10.2008 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
Benefits Specialist
Milwaukee County Court House
06.2007 - 02.2008
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
HR File Clark
Milwaukee County Court House
10.2006 - 06.2007
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Maintained physical and computer-based filing systems.
Education
Associate Degree in Nursing - Registered Nurse
Milwaukee Area Technical College
Milwaukee, WI01.2026
Associates - Billing & Coding
Sanford Brown College
South Milwaukee, WI03.2010
High School Diploma -
Learning Enterprise
Milwaukee, WI06.2000
Skills
- File and Records Management
- Resolving Complex Issues
- Organization and Time Management
- Medical Terminology
- Insurance Verification
- Pre-Authorizations
- Electronic Patient Charts
- CPT Coding
- Clerical Support
Timeline
Medical Referral Specialist
Progressive Community Health Centers
10.2008 - Current
Patient Service Representative
Progressive Community Health Centers
10.2008 - Current
Benefits Specialist
Milwaukee County Court House
06.2007 - 02.2008
HR File Clark
Milwaukee County Court House
10.2006 - 06.2007
Associate Degree in Nursing - Registered Nurse
Milwaukee Area Technical College
Associates - Billing & Coding
Sanford Brown College
High School Diploma -
Learning Enterprise
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