Christine Surdo
Charter Oak Federal Credit Union
Waterford,CT
Work Preference
Desired Job Title
Head Teller
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Waterford, CT, US
Open to relocation:
No
Minimum Desired Compensation
$25/hr
Important To Me
Career advancementPersonal development programsPaid time offWork-life balance
33
Years of experience
Dynamic Head Teller at Charter Oak Federal Credit Union with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in cash handling and security procedures, I successfully implemented process improvements that streamlined workflows, while fostering a collaborative team environment. Recognized for exceptional service and proactive problem-solving skills.
Work History
Head Teller
22 Years- Supervised daily operations, ensuring compliance with credit union policies and regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed cash handling processes, reconciling discrepancies efficiently to maintain accuracy.
- Enhanced member experience by resolving inquiries and issues promptly and professionally.
- Collaborated with management to develop strategies for achieving branch performance goals.
- Implemented process improvements that streamlined workflow and increased operational efficiency.
- Conducted audits of teller transactions to ensure adherence to security protocols and standards.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Provided customers with appropriate literature on banking products and services.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Received car loan, home loan, and other payments and posted to accounts.
- Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
Home Daycare Owner
11 Years 3 Months- Developed age-appropriate educational programs fostering cognitive and social development.
- Managed daily operations, ensuring compliance with local regulations and licensing requirements.
- Cultivated strong relationships with parents through regular communication and feedback sessions.
- Implemented health and safety protocols, enhancing the well-being of children in care.
Education
High School Diploma
Skills
Branch operations
Organization and planning
Operational efficiency
Security procedures
Cash handling expertise
Timeline
Head Teller
Charter Oak Federal Credit Union
08.2004 - 08.2026Read More
Home Daycare Owner
Self Employed
05.1993 - 08.2004Read More
Grasso Tech
High School Diploma
Read More