Karneshia Brown
70 Kaye Dr,MS
Summary
Dedicated and personable customer service professional with over seven years of experience, primarily within the banking industry. Experienced in managing high-volume transactions, strengthening client relationships, and providing solutions that enhance customer satisfaction. Recognized for professionalism, reliability, and a strong commitment to service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Teller
Citizens National Bank
Columbus, Ms
01.2025 - Current
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored junior tellers on customer service excellence and cash handling practices.
- Managed cash drawer reconciliation, maintaining accurate records of transactions and balancing reports.
- Implemented strategies to enhance customer experience, resulting in improved client satisfaction scores.
Licensed Insurance Agent
Allstate Insurance Co
Columbus, Ms
04.2023 - 01.2025
- Assisted clients in selecting appropriate insurance coverage based on individual needs.
- Conducted comprehensive policy reviews to ensure client satisfaction and compliance with regulations.
- Provided support in processing claims, facilitating timely resolution for clients.
- Developed knowledge of various insurance products to offer tailored solutions effectively.
Relationship Banker
Regions Bank
Columbus, Ms
01.2020 - 04.2023
- Assisted clients in identifying financial needs and recommending suitable banking products.
- Processed account openings, loans, and transactions efficiently to enhance customer satisfaction.
- Educated customers on digital banking tools to improve user experience and engagement.
- Coordinated with team members to resolve customer inquiries and expedite service delivery.
Education
High School Diploma - General Studies
Columbus High School
Columbus, Ms05.2016
Skills
Branch operations
Organization and planning
Operational efficiency
Security procedures
Certification
Personal Lines Insurance License - Active in 48 states.
Timeline
Head Teller
Citizens National Bank
01.2025 - Current
Licensed Insurance Agent
Allstate Insurance Co
04.2023 - 01.2025
Relationship Banker
Regions Bank
01.2020 - 04.2023
High School Diploma - General Studies
Columbus High School