Intesar Ahmed
Brooklyn,New York
Summary
Dynamic banking professional with a strong foundation in customer service and operational excellence, starting as a teller at Northfield Bank's busiest Brooklyn branch. Rapidly advanced to Universal Banker and then Branch Supervisor within two years, showcasing exceptional skills in banking transactions, auditing, procedural operation, sales, and client satisfaction. At Dime Commercial Bank, revamped documentation processes and streamlined procedures to enhance efficiency and ensure compliance with policies. Recognized as a collaborative team player with the ability to thrive independently, committed to continuous personal and professional growth.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Head Teller
Dime Commercial Bank
Brooklyn, New York
11.2025 - Current
- Perform monthly audits of vault, TCRs, and teller boxes to verify compliance with internal policies and regulatory standards.
- Reconcile teller cash totals and investigate discrepancies to maintain accurate end-of-day branch reporting.
- Redesigned branch procedures to improve operational efficiency. to streamline operations
- Use Fiserv Navigator and Integrated Teller to review account activity and support teller workflow.
Branch Supervisor
Northfield Bank
Brooklyn, New York
12.2022 - 07.2024
- Conducted branch audits to verify customer account accuracy, cash balances, and compliance documentation.
- Trained and developed staff on compliance procedures and customer service standards to enhance service quality.
- Ensured branch security by adhering to opening and closing procedures and managing daily operational controls.
- Applied product knowledge to support sales, retention, and customer service while using Fiserv: Navigator, Access Manager, Integrated Teller, and Microsoft Office.
Universal Banker/Teller
Northfield Bank
Brooklyn, New York
04.2021 - 12.2022
- Opened and maintained personal and business accounts, ensuring accurate account servicing and timely responses to customer requests.
- Handled CTRs, wire transfer requests, and stop payments in line with branch procedures.
- Supported branch operations by maintaining teller workflow and resolving customer banking needs efficiently.
- Assisted management in overall branch procedures and reports
Education
BBA - Finance
Baruch College, City University of New York, Zicklin School of Business
New York City07-2018
Skills
Branch operations
Branch audits
Fraud detection
BSA/AML compliance
Wire transfer processing
Report analysis
Microsoft Office
Fiserv: Navigator, Access Manager, Integrated Teller
Treasury management/cash management
Employee training & development
Overdraft review
Certification
Life Accident and Health License
12/2026
Preparing to take the SIE
Languages
English
Bengali
Spanish
Timeline
Head Teller
Dime Commercial Bank
11.2025 - Current
Branch Supervisor
Northfield Bank
12.2022 - 07.2024
Universal Banker/Teller
Northfield Bank
04.2021 - 12.2022
BBA - Finance
Baruch College, City University of New York, Zicklin School of Business