Ariella Hankins
Ephrata,PA
Summary
Professional banking leader with solid experience in financial transactions and customer service. Skilled in handling high-volume cash operations, resolving discrepancies, and enhancing team performance. Recognized for strong focus on collaboration, adaptability, and achieving consistent results. Reliable and flexible, adept at meeting changing needs while ensuring accuracy and security.
Overview
10
10
years of professional experience
Work History
Head Teller
Bank of Bird-In-Hand
01.2023 - Current
- Provide quality customer service to the public
- Refer customer to the proper department for issues that cannot be solved at the teller line
- Compete evaluations for direct reports
- Prepare audit packet in the branch
- Scheduling
- Observation
- Provides coaching to the teller and CSR
- Complete Branch Operations Control Records
- Adheres to all policies, procedures, and practices of the bank
- Trained for Synapsys CRM
- Over seeing daily operations
Store Associate
Aldi’s
05.2020 - Current
- Utilize register equipment to facilitate customer check-out
- Operate motorized pallet jack
- Quickly and accurately process product to be sold
- Pick and stage online customer orders
- Operate electric floor cleaner to maintain store cleanliness
- Collect empty boxes to reduce clutter
- Collect damaged and expired product for disposal
Cake Decorator
Pellman Food Inc
07.2021 - 08.2022
- Frost and pipe a variety of cakes
- Assemble cakes
- Remove cheesecakes from pan and prepare them for cheesecake assembly line
- How to utilize DecoPac piping machine
Bakery Manager
Scratch Bakes
04.2018 - 03.2020
- Utilize commercial baking equipment and supplies to fill customer orders
- Responsible for store opening, covering different roles
- Verbally interact with customers and the public
- Took orders and created meals to order
Assistant Manager
Sublime Cupcakes
09.2015 - 04.2018
- Train and onboard new team members for multiple locations; provide direction and guidance on daily issues
- Place weekly vendor orders, deposit cash receipts, receive and execute online orders
- Utilize commercial baking equipment and supplies to fill customer orders
- Resolve customer issues to ensure satisfaction and repeat business
- Promote the company verbally through all interactions with vendors, customers, and the public
- Responsible for store opening, covering additional shifts, and keeping the facility running smoothly and efficiently
Education
Associates - Baking and Pastry Arts
The Culinary Arts Institute of Montgomery County Community College
Blue Bell, PA05.2016
Certificate - Baking and Pastry Arts
Lancaster County Career and Technology Center
Mount Joy, PA05.2012
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
Timeline
Head Teller
Bank of Bird-In-Hand
01.2023 - Current
Cake Decorator
Pellman Food Inc
07.2021 - 08.2022
Store Associate
Aldi’s
05.2020 - Current
Bakery Manager
Scratch Bakes
04.2018 - 03.2020
Assistant Manager
Sublime Cupcakes
09.2015 - 04.2018
Associates - Baking and Pastry Arts
The Culinary Arts Institute of Montgomery County Community College
Certificate - Baking and Pastry Arts
Lancaster County Career and Technology Center