Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Assisted with admission procedures such as gathering personal data from the patient's chart.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Medical Collections Specialist
Venice Regional Medical Center
Venice, FL
06.2011 - 10.2013
Reviewed and processed patient accounts for collections purposes.
Analyzed unpaid medical bills and determined appropriate collection action.
Conducted research to resolve discrepancies in billing statements.
Worked with insurance companies to ensure timely reimbursement of claims.
Contacted patients via telephone, mail, and email to discuss payment options.
Maintained accurate records of all patient account activity within the system database.
Provided support during audits by providing requested documentation in a timely manner.
Medical Collections Representative
Gulf Coast Collection Bureau
Sarasota, FL
03.2007 - 01.2012
Reviewed and updated patient accounts to ensure accuracy of insurance information.
Negotiated payment plans with patients in order to collect past due balances.
Maintained up-to-date documentation of all collection activities in patient files.
Established communication channels with insurance companies to resolve claim denials or disputes.
Followed up on unpaid claims in a timely manner while adhering to HIPAA regulations.
Insurance Claims Specialist
Allied Medicl Billing
Ronkon Koma, NY
02.2000 - 04.2001
I provided guidance to customers regarding their rights and obligations under the insurance policies they had purchased. When customers had complaints related to the processing of their insurance claims, I worked to resolve them.
Assistant Director of Dining Services at Presbyterian Senior Living/Three Oaks DiningAssistant Director of Dining Services at Presbyterian Senior Living/Three Oaks Dining