CHRISTINE THORNE
Philadelphia,PA
Summary
Dynamic professional with experience at Drexel University Radiation Department, excelling in billing accuracy and customer service. A quick learner with a positive attitude, I enhanced billing processes and resolved discrepancies, ensuring compliance and fostering strong relationships. Proven multitasker with a focus on achieving results and improving operational efficiency.
Overview
26
26
years of professional experience
Work History
Food Service Worker
Philadelphia School District
Philadelphia, PA
11.2021 - Current
- Prepared and served nutritious meals in accordance with district nutritional guidelines.
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health standards.
- Assisted in inventory management, monitoring stock levels to prevent shortages.
- Supported special dietary needs by customizing meal options for students with allergies.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Monitored food quality and freshness throughout day.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Billing Specialist
Drexel University Radiation Department
Philadelphia, PA
01.2000 - 06.2017
- Processed billing statements accurately and efficiently for patient accounts.
- Assisted in resolving discrepancies related to insurance claims and patient payments.
- Maintained billing records and documentation in compliance with departmental policies.
- Collaborated with healthcare providers to ensure accurate coding of services rendered.
- Updated patient information and billing details within electronic health record systems.
- Supported team initiatives aimed at improving billing processes and reducing errors.
- Provided training to new staff on billing software and departmental procedures.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Responded to customer concerns and questions on daily basis.
Education
Bachelor of Science - HEALTHCARE ADMINISTRATION With Medical CODING AND BILLING
Drexel University
Philadelphia, PA06-2007
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Food preparation
Timeline
Food Service Worker
Philadelphia School District
11.2021 - Current
Billing Specialist
Drexel University Radiation Department
01.2000 - 06.2017
Bachelor of Science - HEALTHCARE ADMINISTRATION With Medical CODING AND BILLING
Drexel University