Christine Traughber
Lake Wales,FL
Summary
Dynamic Office Assistant with a proven track record at Kahlua Bay, excelling in customer service and time management. Enhanced office efficiency through meticulous data entry and organization, fostering a positive work environment. Successfully increased customer satisfaction by delivering professional front desk support and maintaining confidentiality in sensitive matters.
Overview
21
21
years of professional experience
Work History
Office Assistant
Kahlua Bay
Nashville, TN
09.2023 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Practice Care Manager/Medical Office Manager
Dr. Carol R. Cantrell, M.D.P.C.
Springfield, TN
04.2004 - 04.2022
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Arranged transportation and documented details of discharge transition plans.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- obtained authorizations for all medical imaging, medications, long term care and hospitalizations
- assisted patients in choosing the correct medical insurance to meet their needs
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
Timeline
Office Assistant
Kahlua Bay
09.2023 - 10.2024
Practice Care Manager/Medical Office Manager
Dr. Carol R. Cantrell, M.D.P.C.
04.2004 - 04.2022