Christine Villena
Hammon,NY
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Able to professionally handle any crisis arising by maintaining and getting the job done no matter what.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispatcher
Steuben County Office Of Emergency Services
06.2010 - Current
- Received emergency and non emergency calls via radio, text and phone and dispatched appropriate responders
- Dealt with critical emergencies in a timely manner while maintaining professionalism toward all those involved
- Multitasked several incidents at one time
- Entered data into Computer Aided Dispatch Programs
- administered medical instructions via phone to those in need
- Maintained confidentiality of the National Crime Information System with Terminal Agency Coordinator status.
- Maintained order through chaos while handling hundreds of fire units during structure fires and other EMS calls
- Provided route of travel instructions for emergency vehicles as needed via mapping
- Was available holidays and weekends without question
Dispatching Supervisor
Habersham County 911 Center
04.2007 - 04.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Provided guidance to both callers and employees when needed
Dispatcher Training Officer
Stephens County 911
03.2006 - 03.2007
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained new employees coming to work at the center as well as supervising a shift
- Data entry into a new CAD system
- Assisted the directory with hiring and firing.
Dispatcher
Banks County 911 Center
04.2000 - 03.2006
- performed 911 emergency duties by sending responders to calls
- answered emergency and non-emergency calls
- dispatched fire, EMS and law enforcement via radio
- gave Medical instructions to callers
- Supervised a shift and made decisions based on problems that arose
- multitasked running a radio, phone and entering data into the computer
Education
No Degree -
American Public University System
Charles Town, WV05.2024
High School Diploma -
Hornell Gospel Tabernacle Christian School
Hornell, NY06.1988
Skills
- Managing foreign speaking callers
- Coordinating Urgent Responses
- Delegating Work
- Improving Operations
- Supervising Colleagues
- Training New Hires
- Multitasking
- Maintaining professionalism with difficult callers
- Providing emotional support until help can arrive on scene
- Reading maps and providing routes of travel
- being dependable to work long hours, holidays and weekends
- Data entry with speed and accuracy
Certification
Emergency Media Dispatch
CPR
Weather Spotter
HAZMAT awareness
Telecommunication Officer
Georgia Public Safety Officer
Timeline
Dispatcher
Steuben County Office Of Emergency Services
06.2010 - Current
Dispatching Supervisor
Habersham County 911 Center
04.2007 - 04.2010
Dispatcher Training Officer
Stephens County 911
03.2006 - 03.2007
Dispatcher
Banks County 911 Center
04.2000 - 03.2006
No Degree -
American Public University System
High School Diploma -
Hornell Gospel Tabernacle Christian School
Emergency Media Dispatch
CPR
Weather Spotter
HAZMAT awareness
Telecommunication Officer
Georgia Public Safety Officer
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