Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Volunteer Positions
Timeline
Generic

Christine Vrazo

McKinney,TX

Summary

Dedicated professional with a strong background in hospitality and customer service. Known for exceptional attention to detail and problem-solving abilities, ensuring high levels of guest satisfaction and streamlined operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Concierge

Aspenwood
McKinney, US
04.2025 - Current
  • Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
  • Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing
  • Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
  • Scheduled appointments for guests with various hotel amenities such as spa services, dining reservations, and transportation arrangements
  • Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries
  • Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction
  • Resolved guest complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue effectively

Floral Designer/Customer Service

Luxe Stems Frisco
Frisco, US
09.2024 - Current
  • Provided exceptional customer service by addressing inquiries and concerns promptly.
  • Designed custom floral arrangements for various events and occasions.
  • Collaborated with clients to understand their floral preferences and needs.
  • Managed inventory of flowers and supplies to ensure availability.

Front Desk Concierge

Christian Care Communities
Allen, US
12.2022 - Current
  • Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
  • Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
  • Prints, delivers & enters resident's weekly menu choices.

Lead Designer

The Cabbage Rose Floral Design
McKinney, US
02.2021 - Current
  • Floral Designer, customer service, flower buyer and processor, for a variety of occasions including weddings, sympathy and daily arrangements.
  • Collaborated with clients to understand their design preferences.
  • Managed inventory of flowers and materials for projects.
  • Designed floral arrangements for weddings and special events.
  • Coordinated with suppliers to source quality floral products.
  • Developed seasonal design collections for marketing campaigns.
  • Oversaw installation of floral displays at event venues.

Dining Room Care Manager

Sunrise Senior Living Frisco
Frisco, US
09.2018 - 03.2022
  • Takes orders (both manually & with I Pad) and serves Assisted Living residents meals.
  • Learns their likes and dislikes and anticipates their needs.
  • Learns their dietary restrictions as provided by medical staff.
  • Sets up dining room before meals and cleans after.
  • Makes sure bistro is stocked throughout the day.
  • 2019 Outstanding Employee Recognition 8/2019 Employee of the Month

Server

Sunrise Senior Living Plano
Plano, US
08.2016 - 09.2018
  • Took orders and served Independent Living residents drinks & meals, both manually & with I Pad.
  • Learned residents likes & dislikes and anticipated their needs.
  • Set up & clean up of dining room.
  • Filled in for Dining Room Supervisor on occasion.

Education

High school or equivalent - Accounting/Business

Center Line High School
Center Line, MI
06.1983

Skills

  • Training and hospitality
  • Inventory management
  • Serving and dietary aide experience
  • Scheduling and time management
  • Communication skills
  • Customer service expertise

Certification

Food Handler, 09/01/20, 09/01/22

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information - Volunteer Positions

  • Teacher, Salve Regina HS Co-op, 2019-2021, Teacher children preschool- high school
  • Teacher/Nursery worker, Orchard HS Co-op, 2019-2020, Babies- 5th grade
  • Catechism Teacher, St Elizabeth Ann Seton, 2018-2019, Plano Preschool
  • Science teacher, CSH HS Co-op, current, Science assistant K- Middle school
  • Lead administrator, TEACH HS Co-op, 2019-2022

Timeline

Concierge

Aspenwood
04.2025 - Current

Floral Designer/Customer Service

Luxe Stems Frisco
09.2024 - Current

Front Desk Concierge

Christian Care Communities
12.2022 - Current

Lead Designer

The Cabbage Rose Floral Design
02.2021 - Current

Dining Room Care Manager

Sunrise Senior Living Frisco
09.2018 - 03.2022

Server

Sunrise Senior Living Plano
08.2016 - 09.2018

High school or equivalent - Accounting/Business

Center Line High School

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