Christine Welcenbach
Eagle River,WI
Summary
Dedicated receptionist with strong skills in client relations and appointment scheduling. Committed to maintaining confidentiality and enhancing office efficiency through effective team collaboration.
Overview
21
21
years of professional experience
Work History
Receptionist
Jana' Tax Service
Woodruff, WI
02.2011 - 02.2026
- Managed front desk operations, ensuring efficient client flow and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated tax document collection, maintaining organized records for client assessment.
- Assisted in preparing tax returns, ensuring accuracy and compliance with regulations.
- Maintained confidentiality of sensitive information while managing client interactions effectively.
- Implemented streamlined processes for filing and retrieving documents to enhance efficiency.
- Trained new staff on front desk procedures, fostering a collaborative work environment.
- Contributed to office organization by overseeing supply inventory and equipment maintenance.
Store Manager
Minocqua Popcorn
Minocqua, WI
04.2005 - 12.2015
- Led daily store operations, ensuring exceptional customer service and product availability.
- Trained and mentored staff to enhance performance and improve team dynamics.
- Implemented inventory management systems, reducing stock discrepancies by streamlining processes.
- Developed marketing initiatives that increased foot traffic and boosted overall sales performance.
- Fostered a positive work environment, enhancing employee morale and retention rates.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Whitnall
Greenfield, WI05-1971
Skills
- Customer/Client relations
- Appointment scheduling
- Service-oriented mindset
- Information protection
- Security awareness
Timeline
Receptionist
Jana' Tax Service
02.2011 - 02.2026
Store Manager
Minocqua Popcorn
04.2005 - 12.2015
High School Diploma -
Whitnall