Christine Williams
Valrico
Summary
Results-driven professional with a strong focus on operational efficiency, team leadership, and customer satisfaction. Committed to enhancing service quality and developing impactful training programs.
Overview
23
23
years of professional experience
Work History
Senior Associate Manager
Cracker Barrel
Valrico
06.2025 - Current
- Managed daily operations in a fast-paced restaurant environment.
- Trained and supported team members to enhance service quality.
- Assisted in scheduling shifts and coordinating staff assignments.
- Implemented standard operating procedures for food safety compliance.
- Ensured inventory levels met operational requirements efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Resolved guest complaints in a timely manner.
- Led training sessions for new hires on company policies, procedures, and processes.
- Coached employees on professional development goals.
- Implemented new policies and procedures for the department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Associate Manager
Cracker Barrel
Seffner
04.2022 - 06.2025
- Supervised daily operations to ensure smooth restaurant service.
- Trained staff on customer service standards and operational procedures.
- Implemented new processes to enhance team productivity and workflow.
- Assisted in staff scheduling to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Associate Manager
Cracker Barrel
Jacksonville
01.2010 - 04.2022
- Worked at multiple high-volume stores as an Associate Manager.
- Sales and Service Manager for Company Test of Whole House Management. Responsibilities included managing retail, all servers, hosts, to-go orders, and catering.
Employee Training Coordinator
Cracker Barrel
Orange Park
10.2002 - 03.2007
- Developed training materials for new employee onboarding programs.
- Facilitated workshops to enhance team skills and knowledge retention.
- Coordinated training schedules to ensure timely staff development sessions.
- Evaluated training effectiveness through feedback and assessments.
- Collaborated with management to identify training needs and gaps.
- Maintained training records to track employee participation and progress.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
Education
Some College (No Degree) - Legal Studies
Kellogg Community College
Battle Creek, MISkills
- Inventory management
- Food safety compliance
- Staff training
- Standard operating procedures
- Operational efficiency
- Customer relationship management
Timeline
Senior Associate Manager
Cracker Barrel
06.2025 - Current
Associate Manager
Cracker Barrel
04.2022 - 06.2025
Associate Manager
Cracker Barrel
01.2010 - 04.2022
Employee Training Coordinator
Cracker Barrel
10.2002 - 03.2007
Some College (No Degree) - Legal Studies
Kellogg Community College