Kayla Webster
Fort Worth,TX
Summary
Results-driven Senior Associate Manager with expertise in leading teams and optimizing service operations. Specializes in quality control, staff training, and inventory management. Focused on driving operational improvements and enhancing customer experiences through effective leadership and collaboration.
Overview
11
11
years of professional experience
Work History
Senior Associate Manager
Cracker Barrel Old Country Store
Arlington, Texas
03.2026 - Current
- Oversaw daily operations and staff scheduling, improving workflow efficiency.
- Facilitated team meetings focused on service enhancements and guest feedback.
- Monitored stock levels, supporting effective inventory management through timely orders.
- Conducted training sessions for new hires on company policies and procedures.
- Addressed guest concerns swiftly to improve overall dining satisfaction.
- Established cleanliness standards throughout the store for an inviting atmosphere.
- Collaborated with management on operational challenges, proposing viable solutions.
- Identified risks in new business opportunities, offering strategic recommendations.
- Implemented quality control measures to uphold company standards.
Associate Manager
Cracker Barrel Old Country Store
Arlington, Texas
02.2024 - Current
- Managed team schedules and assigned tasks to optimize workflow execution.
- Supervised daily operations, ensuring high-quality customer service in restaurant setting.
- Resolved customer complaints swiftly to enhance guest satisfaction experiences.
- Conducted staff meetings to communicate updates and reinforce organizational values.
- Monitored performance metrics to pinpoint areas for operational enhancement.
- Implemented customer service standards across all departments to ensure consistency.
- Identified process improvement opportunities to increase overall efficiency.
- Delegated and prioritized tasks effectively within team environment for timely completion.
Enhanced Shift Lead
Cracker Barrel Old Country Store
Benbrook, TX
01.2016 - 01.2024
- Ensured cleanliness and organization of dining and retail spaces to enhance customer experience.
- Supervised and coached employees, optimizing daily task management for improved operations.
- Executed opening and closing procedures, including alarm system setup and cash counting.
- Addressed customer inquiries and complaints with professionalism to maintain satisfaction.
- Delegated tasks among staff, overseeing their execution to uphold service quality.
- Supported general manager with operational plans and implementation of initiatives.
- Maintained a productive work environment through effective employee supervision.
Education
High School Diploma -
Asbury Highschool
Albertville, AL05-2014
Skills
- Staff scheduling and management
- Inventory oversight
- Quality assurance
- Operational efficiency
- Regulatory compliance
- Decision-making
- Training and orientation
- Customer service excellence
- Leadership development
- Staff motivation techniques
- Team collaboration
- Communication skills
- Adaptability and flexibility
- Recruitment practices
Timeline
Senior Associate Manager
Cracker Barrel Old Country Store
03.2026 - Current
Associate Manager
Cracker Barrel Old Country Store
02.2024 - Current
Enhanced Shift Lead
Cracker Barrel Old Country Store
01.2016 - 01.2024
High School Diploma -
Asbury Highschool