Christine Wolk
Consumer Sales
Carnegie,PA
Summary
Successful Loan officer offering expertise in customer relations, application management and Student loan funding. Expert salesperson and relationship builder skilled in earning repeat and referral business. Works effectively with customers and processing departments to smoothly handle high volume of loan applications.
Overview
16
16
years of professional experience
Work History
Consumer Loan Specialist
Citizens Bank
Pittsburgh, PA
07.2016 - 10.2022
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Submitted loan applications to credit analysts for further verification and suggestions.
Customer Service Representative
Citizens Bank
Pittsburgh, PA
06.2015 - 07.2016
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Associate
PNC Bank
Pittsburgh , PA
03.2013 - 05.2015
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Boosted sales revenue by skillfully promoting diverse service options.
Security Officer
DeBeers
Attawapiskat, Ontario
03.2008 - 06.2011
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
Loan Officer
CIBC Bank
Timmins , Ontario
05.2005 - 04.2008
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Advised clients on mortgage, education and personal loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
High School Diploma -
Timmins High And Vocational School
Skills
#1 Sales with Citizen's bank for the past 7 years
Excellent Net Promotor scores
Timeline
Consumer Loan Specialist
Citizens Bank
07.2016 - 10.2022
Customer Service Representative
Citizens Bank
06.2015 - 07.2016
Customer Service Associate
PNC Bank
03.2013 - 05.2015
Security Officer
DeBeers
03.2008 - 06.2011
Loan Officer
CIBC Bank
05.2005 - 04.2008
High School Diploma -
Timmins High And Vocational School