Tammy Stine
Redwood,NY
Summary
Very friendly, organized and dependable office worker successful at managing multiple priorities with a positive attitude and timeliness. Able to work with professionalism and maintain confidentiality. Willing to take on added responsibilities to meet department goals and success.
Overview
28
28
years of professional experience
Work History
Consumer Loan Specialist
Watertown Savings Bank
Watertown, NY 13601
12.2020 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Compiled documentation necessary to satisfy loans and complete paid off loan procedures.
- Complete reports daily, weekly, bi weekly, quarterly, and monthly.
- Review completed loans for accuracy.
- Maintained strict confidentiality of bank records and customer information.
- Worked closely with various departments to ensure accuracy throughout the loan process.
Head Bank Teller
Watertown Saving Bank
Watertown, NY
11.2018 - 12.2020
- Supervised daily operations of teller line
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Balanced ATM machines daily as part of routine maintenance tasks.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Bank Teller
Watertown Savings Bank
Watertown, NY
10.2004 - 11.2018
- Processed customer transactions efficiently, ensuring accurate account management and record-keeping.
- Assisted clients with inquiries and provided product information to enhance customer experience.
- Maintained cash drawer integrity by performing regular reconciliations and audits.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
Customer Service Representative
Multiple Temporary Employment Assignments
Syracuse NY
08.1998 - 10.2004
- Resolved customer inquiries, providing accurate information and ensuring satisfaction.
- Responded to customer requests for products, services, and company information.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support by copying, faxing, and filing documents.
- Supported colleagues when needed in various tasks or projects.
- Managed incoming and outgoing correspondence, incoming & outgoing email and postal mail
Education
Associate of Applied Science - Business Administration
SUNY Canton College of Technology
Canton, NY08-1998
Skills
- Documentation preparation & review
- Customer service & clerical support - 28 years
- Willingness to learn
- Problem-solving abilities
- Data entry
- Organizational skills
- Professional & Reliable
- Friendly & a team player
- Able to maintain strict confidentialty
Timeline
Consumer Loan Specialist
Watertown Savings Bank
12.2020 - Current
Head Bank Teller
Watertown Saving Bank
11.2018 - 12.2020
Bank Teller
Watertown Savings Bank
10.2004 - 11.2018
Customer Service Representative
Multiple Temporary Employment Assignments
08.1998 - 10.2004
Associate of Applied Science - Business Administration
SUNY Canton College of Technology