Christine Worrell
Morrisville,PA
Summary
Office manager that creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager 2 Locations PA/NJ
Matossian Eye Associates
Doylestown, PA
03.2024 - Current
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Skilled at working independently and collaboratively in a team environment
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Oversaw financial transactions, maintaining accurate records of billing and payments for services rendered.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Monitored key performance indicators to identify bottlenecks in operations, facilitating timely interventions for continuous improvement.
Ophthalmic Medical Technician- Lead Head Tech 2017
Matossian Eye Associates
Doylestown, PA
09.2013 - 04.2024
- Streamlined workflows through process improvements and best practices.
- Developed training materials to educate staff on new technologies and procedures.
- Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
- Mentored new hires, fostering a positive work culture that encouraged teamwork and collaboration among technicians.
- Consistently met deadlines by prioritizing tasks effectively and utilizing time management skills.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
- Assisted ophthalmologists in various procedures, enhancing workflow efficiency and patient care quality.
- Educated patients on pre- and post-operative care, improving compliance with treatment plans and outcomes.
- Analyzed operational workflows to identify improvement opportunities, streamlining processes within the clinic environment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures
Lead
Boscovs
Bensalem, PA
06.2006 - 06.2015
- Worked different stations to provide optimal coverage and meet production goals.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coached team members in techniques necessary to complete job tasks.
Medical Assistant
Regional Hematology Oncology Associates
Langhorne, PA
12.2009 - 09.2013
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
Education
COA - Certification
JCAHPO
06.2026
Medical Assisting - Other
Sanford Brown
Feasterville-Trevose, PA01.2009
High school diploma - undefined
St. Huberts
Philadelphia, PA06.2006
Skills
- Electronic health records (EHR) management
- Organizational skills
- Communication skills
- Office/operations management
- Administrative experience and oversight
- Payroll processing
- Credit and collections
- Relationship building
- Scheduling coordination
- Employee supervision
- Staff hiring
- Training and coaching
- Policy implementation
- Workflow optimization
- Expense reporting
- Financial reporting
Certification
- Certified Ophthalmic Assistant 2015- current
Timeline
Office Manager 2 Locations PA/NJ
Matossian Eye Associates
03.2024 - Current
Ophthalmic Medical Technician- Lead Head Tech 2017
Matossian Eye Associates
09.2013 - 04.2024
Medical Assistant
Regional Hematology Oncology Associates
12.2009 - 09.2013
Lead
Boscovs
06.2006 - 06.2015
COA - Certification
JCAHPO
Medical Assisting - Other
Sanford Brown
High school diploma - undefined
St. Huberts