Christine Youssef

• Enhanced client satisfaction with timely and accurate information during the intake process.
• Facilitated group sessions for over 25 clients and discussed recovery topics to aid in their recovery
• Retained meaningful relationships with clients, established trust and offered solutions tailored to their needs

• Enhanced business efficiency by identifying trends and patterns in complex datasets
• Provided guidance for over 200 clients throughout application processes for job placement and documentation
• Supervised a team of colleagues working on a project to intake new clients and provided them with the appropriate templates, as well as trained and assigned tasks to colleagues regarding weekly Group attendance provided for over 170 clients

Career Highlights: Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment

Career Highlights: Improved patient satisfaction with clear explanations of their financial responsibilities and available payment options and managed approximately 20 daily incoming inquiries from customers

Career Highlights: Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally and ensured optimized workflow efficiency