Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Hendrickson

Chelmsford,MA

Summary

Dynamic professional with extensive experience at Solstice House, excelling in patient intake coordination and crisis intervention. Proven ability to enhance client engagement through therapeutic activities and effective communication. Skilled in record management and employee training, ensuring seamless service delivery and adherence to confidentiality standards. Committed to fostering positive client relationships and team collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Solstice House
Reading, MA
01.2025 - Current
  • Coordinated patient intake processes to streamline information gathering.
  • Assisted in verifying patient insurance eligibility and coverage details.
  • Maintained accurate electronic health records for patient information management.
  • Communicated effectively with patients regarding intake forms and procedures.
  • Collaborated with clinical staff to ensure seamless patient flow and service delivery.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.

Recovery Specialist

Solstice House
Reading, MA
05.2024 - 01.2025
  • Implemented therapeutic activities to promote client engagement and well-being.
  • Maintained accurate documentation of client progress and interventions.
  • Provided crisis intervention and supportive counseling to clients in distress.
  • Educated clients about resources and coping strategies for long-term recovery.
  • Assisted in training new staff on recovery best practices and procedures.
  • Assisted in implementing programs to improve patient retention and patient success in treatment.

Line Cook

Downtown Pizza
Plymouth, NH
09.2023 - 04.2024
  • Maintained cleanliness of workstations and kitchen areas throughout shifts.
  • Operated kitchen equipment to cook and bake various dishes efficiently.
  • Collaborated with servers to ensure timely food delivery to customers.
  • Ensured compliance with health and safety standards during food preparation activities.
  • Trained new staff on food preparation techniques and kitchen protocols.

Landscaper

J. Holiday Landscape Design and Tree Service
Chelmsford, MA
06.2013 - 12.2023
  • Operated landscaping equipment including mowers, trimmers, and blowers effectively.
  • Maintained trees by pruning, trimming, and applying fertilizers as needed.
  • Designed and installed landscape features for residential and commercial properties.
  • Trained new team members on landscaping techniques and equipment usage.
  • Cut and trimmed lawns using power mowers and edgers.

Mover/Packer

College Hunks Hauling Junk & Moving
Lowell, MA
05.2023 - 09.2023
  • Organized and packed items securely for safe transport.
  • Communicated effectively with clients to understand moving needs.
  • Loaded and unloaded trucks efficiently to ensure timely service.
  • Provided exceptional customer service throughout the moving experience.

Apprentice Carpenter

New England Deck Builders
Chelmsford, MA
10.2021 - 09.2022
  • Assisted in measuring and cutting materials to precise specifications.
  • Installed decking, railings, and other components according to designs.
  • Collaborated with team members to meet project deadlines efficiently.
  • Learned new techniques for carpentry from experienced craftsmen on-site.
  • Operated power tools safely while completing carpentry projects.

Package Handler

UPS
Chelmsford, MA
12.2020 - 10.2021
  • Loaded and unloaded packages from delivery trucks and sorting equipment.
  • Scanned packages for tracking and accurate inventory management.
  • Sorted packages by destination to streamline delivery processes.
  • Collaborated with team members to ensure timely package processing.
  • Assisted in training new employees on best practices and procedures.

Delivery Driver

Nashoba Pizza
Westford, MA
05.2017 - 12.2020
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Snowboard Instructor

Nashoba Valley Ski Area
Westford, MA
12.2014 - 12.2018
  • Instructed students on snowboarding techniques and safety protocols.
  • Created engaging lesson plans tailored to various skill levels.
  • Communicated effectively with parents about student progress and recommendations.

Education

Bachelor of Arts - Psychology

Plymouth State University
Plymouth, NH
12-2024

Skills

  • Patient intake coordination
  • Crisis intervention
  • Therapeutic activities
  • Client relationship management
  • Record management
  • Communication skills
  • Problem solving
  • Team collaboration
  • Employee training
  • Cross-cultural sensitivity
  • Multi-line phone operations
  • Insurance verification
  • Confidentiality
  • Appointment scheduling
  • Follow-up skills
  • Scheduling appointments
  • Risk assessment
  • Attention to detail
  • Microsoft office
  • Deadline adherence
  • Work delegation
  • Professionalism
  • Task prioritization

Certification

  • CPR certified

Timeline

Intake Coordinator

Solstice House
01.2025 - Current

Recovery Specialist

Solstice House
05.2024 - 01.2025

Line Cook

Downtown Pizza
09.2023 - 04.2024

Mover/Packer

College Hunks Hauling Junk & Moving
05.2023 - 09.2023

Apprentice Carpenter

New England Deck Builders
10.2021 - 09.2022

Package Handler

UPS
12.2020 - 10.2021

Delivery Driver

Nashoba Pizza
05.2017 - 12.2020

Snowboard Instructor

Nashoba Valley Ski Area
12.2014 - 12.2018

Landscaper

J. Holiday Landscape Design and Tree Service
06.2013 - 12.2023

Bachelor of Arts - Psychology

Plymouth State University

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