Open To Work
Christine Ferraco
Staten Island,NY
Summary
Dynamic Interventional Radiology Coordinator at Staten Island University Hospital with expertise in HIPAA compliance and healthcare coordination. Proven track record in enhancing patient satisfaction through effective appointment management and team leadership. Skilled in medical record documentation, advocating for patients, and streamlining processes to ensure accuracy and efficiency in a high-pressure environment.
Overview
35
35
years of professional experience
Work History
Interventional Radiology Coordinator
Staten Island University Hospital
03.1991 - Current
- Ensure compliance with HIPAA and other privacy regulations, verifying caller identity before sharing sensitive information.
- Collect essential information from patients prior to their visit/procedure
- Communicate clearly, avoid medical jargon, and provide instructions in an easy-to-understand format.
- Assessing situations, identifying solutions, scheduling appointments and properly directing patients to the appropriate resources
- Schedule and confirm patient appointments for diagnostic, surgical and consultation services.
- Maintain accurate and detailed records of each call, including the assessment, advice provided, and follow-up instructions.
- Provide support and disseminate information and education to newer registrars/clerks according to changes and updates.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Implemented strategies to enhance efficiency of incoming call management, improving patient care and satisfaction.
- Effectively managing compiled physical and digital documents, charts and reports to meet business and patient needs
- Ensuring adherence to regulatory standards like HIPAA and other relevant laws concerning patient data privacy and security.
- Working effectively with different departments and stakeholders with the hospital to ensure smooth document flow and information exchange.
- Ensured quality and accuracy of documentation to support informed decision-making, prevent errors, and facilitate accurate billing and reimbursement.
- Maintain current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintaining the integrity and security of protected health information while reconciling clinical notes, forms and other medical information.
- Accurately assign CPT codes for the main procedure, additional procedures, and imaging guidance used (e.g., fluoroscopy, ultrasound, CT).
- Demonstrated analytical and problem-solving skills by addressing issues in a timely manner.
- Execute tasks in a high pressure environment.
- Working in a team-oriented, collaborative environment.
- Effectively communicate with all levels of our organization.
- Evaluated current practices and procedures within the department; identified areas needing improvement and recommended changes accordingly.
- Facilitated communication between physicians, patients, and other staff members regarding radiology procedures.
- Completed all necessary documents accurately before submitting to insurance companies.
- Utilized software programs to generate reports from acquired data sets.
- Coordinated with doctors, nurses, and staff to ensure smooth operations within the practice.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
- Completed documents, case histories, and forms, such as intake and insurance forms.
- Received and routed messages and documents, such as laboratory results, to appropriate staff.
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA and healthcare regulations.
- Assisted in the training and orientation of new staff members, sharing valuable expertise in interventional radiology practices.
- Collaborated with clinical staff to streamline documentation processes and enhance data accuracy.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
Education
Bachelor's Degree - Hospital Administration
Monroe University
Bronx, NY04-2025
Medical Billing and Coding Certificate - Billing And Coding
College of Staten Island
Staten Island, NY, US06-2002
Skills
- Expertise in radiology
- Medical record documentation
- HIPAA compliance
- Healthcare coordination
- Appointment coordination
- Team leadership
- Patient advocacy
- Workplace professionalism
Community Service & Volunteer Work
ACC of NYC, Volunteer,
Staten Island, NY, September 2009- Present
- Observed rules and safety regulations of organization while carrying out assigned tasks.,
- Strong communication skills while providing customer service to visitors in the shelter.
- Coordinated community outreach programs to enhance engagement and participation.
- Mentored new volunteers, fostering skill development and confidence in roles.
- Organized and assisted with events, activities and programs to drive outreach initiatives.,
- Demonstrated interpersonal abilities by working collaboratively with other volunteers and staff on various projects.,
- Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.,
- Strengthened organizational and time management skills by balancing volunteer commitments with personal responsibilities.,
- Provided fundraising support for special events and campaigns.
References
- Dr. Nathan, Cornish, Interventional Radiologist, (315)264-4503
- Laura, Rogers, Clerical Assistant, lrogers8@northwell.edu, (347) 437-7046, Northwell Health, Co-Worker
AWARDS
Presidents Award, Clerk of the Year
COMPUTER PROGRAMS
- EPIC
- SOARIAN
- ALL SCRIPTS
- SUNRISE
- VHS
- PHEONIX
- SERIES
- SCHEDULING AND CALENDAR MANAGEMENT USING OUTLOOK
- WORD
- EXCEL
- POWERPOINT
- SPREADSHEET
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$75000/yr - $20000000/yrTimeline
Interventional Radiology Coordinator
Staten Island University Hospital
03.1991 - Current
Bachelor's Degree - Hospital Administration
Monroe University
Medical Billing and Coding Certificate - Billing And Coding
College of Staten Island