Sheri Oliver
Seattle,WA
Summary
Healthcare coordinator specializing in scheduling complex procedures and managing patient communications. Expertly enhances patient experience through effective education and support while ensuring confidentiality and compliance in diverse healthcare settings.
Overview
21
21
years of professional experience
Work History
Interventional Radiology Coordinator
Swedish Medical Center
Seattle, Washington
11.2024 - Current
- Coordinated and scheduled complex interventional radiology procedures across multiple campuses
- Collaborated with prior authorization teams to secure timely approvals and screen patients for consultations, facilitating access to advanced treatments like Y-90 radioembolization.
- Supported medically complex and oncology patients with sensitivity and professionalism while coordinating a wide range of interventional radiology procedures, enhancing patient experience and care outcomes.
- Collaborated with patients, providers, and departments to promote seamless care delivery.
- Conduct patient outreach including appointment reminders, pre-procedure education, and medication instructions such as anticoagulant management.
- Developed and implemented workflows to enhance operational efficiency in radiology services.
- Collaborated with interdisciplinary teams to streamline patient care processes.
Neurosurgery- Interventional Radiology Coordinator
Virginia Mason
Seattle, WA
03.2022 - 11.2024
- Coordinated scheduling of patients for procedures and pre and post-operative visits with internal and external providers for neurosurgery and interventional radiology, ensuring seamless patient care.
- Coordinated patient scheduling for interventional radiology services and ensured timely appointments.
- Organized patient appointments to ensure efficient service and scheduled radiology procedures.
- Facilitated communication between radiologists and clinical staff for efficient workflow.
- Implemented process improvements to enhance patient experience in the department.
- Collaborated with other healthcare professionals to obtain relevant medical history information from patients.
Cardiology Patient Access Specialist- MA-R
Virginia Mason
Seattle, WA
09.2017 - 03.2022
- Verified insurance eligibility and collected necessary patient information.
- Facilitated patient check-in processes and managed appointment scheduling.
- Scheduled Cath procedures, pre- and post-operative appointments.
- Coordinated with clinical staff to ensure seamless patient flow.
- Handled patient inquiries and resolved access-related issues promptly.
- Monitored and recorded patient vital signs to assess health status and ensure accurate clinical evaluation.
- Educated patients on hospital policies and services available at Virginia Mason.
- Maintained electronic health records with accuracy and attention to detail.
Authorizations Specialist
SCI Solutions
Seattle, WA
06.2013 - 09.2017
- Assessed and verified patients' medical eligibility and determined insurance authorization prerequisites for medical services, enhancing patient access to care. Conducted investigations through phone, online platforms, and fax to gather necessary information for insurance authorizations. Documented and ensured compliance with insurance protocols, facilitating patient access to necessary medical care.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Reviewed and verified patient information to ensure accuracy of insurance authorizations.
- Communicated with insurance companies to verify coverage details.
- Resolved discrepancies in authorization requests through thorough review.
- Assisted patients in understanding their insurance benefits and coverage options.
- Coordinated with various departments such as billing, coding, and clinical teams to obtain necessary documentation for authorization submissions.
- Collaborated with clinical staff to gather necessary documentation.
- Educated team members on updates to authorization procedures and guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with appeals process related to denied or expired authorizations.
Patient Care Specialist
Group Health Cooperative
Tukwila, WA
06.2010 - 02.2013
- Facilitated patient intake processes to ensure efficient appointment scheduling.
- Assisted patients with inquiries and provided detailed information on services.
- Coordinated communication between patients and healthcare providers for optimal care.
- Supported clinical staff to ensure efficient patient care. in patient examinations and procedures.
- Assisted members over the phone, resolved complaints, and explained complex medical insurance policies clearly.
- Educated members on coverage and benefits to enhance understanding. Delivered exceptional service while managing high call volumes.
- Dynamic and results-oriented professional with extensive experience in customer service within a fast-paced call center environment.
- A proactive problem-solver with a commitment to enhancing the overall customer experience.
Case Manager
Seattle Municipal Court
Seattle, WA
11.2009 - 05.2010
- Collaborated with program staff and legal professionals to implement community service initiatives, enhancing positive outcomes for participants and the community. Compiled and composed detailed community service reports, documenting participants' progress and adherence to program requirements. Drafted level 3 deferred prosecution and dispositional continuance reports, assessing individuals' suitability for alternative sentencing options.
- Executed crisis intervention, advocacy, referral, and monitoring for family clients.
- Facilitated case reviews and assessments for diverse client populations.
- Mediated communication between clients and legal representatives effectively.
- Coordinated with court personnel to streamline case processing procedures.
- Maintained accurate case records and documentation according to agency guidelines.
Referral and Housing Specialist
Seattle Municipal Court
Seattle, WA
02.2006 - 10.2007
- Utilized comprehensive knowledge of available resources to provide tailored referrals and assistance to homeless families and individuals.
- Offering guidance and support in accessing services such as homeless shelters and rental/utility assistance programs, ensuring individuals receive the necessary support to address their immediate needs and stabilize their living situations.
- Coordinated housing resources and referrals for clients facing eviction.
- Facilitated communication between clients and housing providers to secure accommodations.
- Conducted thorough assessments of individuals' situations over the phone, identifying their needs regarding housing instability and financial hardship.
- Conducted assessments to determine eligibility for rental assistance programs.
Education
Bachelor of Arts - Psychology
University of Washington
Seattle, WA06-2006
Associates of Art - Behavioral Sciences
Bellevue College
Bellevue, WA 06-2002
High School Diploma -
James A Garfield
Seattle06-1999
Skills
- Patient support
- Insurance navigation
- Authorization coordination
- Procedure coordination
- Regulatory compliance
- Clinical terminology
- Patient risk management
- Process improvement
- Appointment management
- Microsoft Office expertise
- Organizational problem-solving
- Task prioritization
- Independent organization
- Comfortable working in a fast-paced environment
- Interdepartmental collaboration
- Collaborates effectively with team members
- Confidentiality management
- Interpersonal diplomacy
- Effective oral and written communication skills
- Culturally sensitive communication
- Customer service excellence
- Authorization coordination
- Clinical terminology
- Regulatory compliance
- Patient advocate
- Process improvement
- Patient risk management
- Attention to detail
- Interdepartmental collaboration
- Appointment management
Timeline
Interventional Radiology Coordinator
Swedish Medical Center
11.2024 - Current
Neurosurgery- Interventional Radiology Coordinator
Virginia Mason
03.2022 - 11.2024
Cardiology Patient Access Specialist- MA-R
Virginia Mason
09.2017 - 03.2022
Authorizations Specialist
SCI Solutions
06.2013 - 09.2017
Patient Care Specialist
Group Health Cooperative
06.2010 - 02.2013
Case Manager
Seattle Municipal Court
11.2009 - 05.2010
Referral and Housing Specialist
Seattle Municipal Court
02.2006 - 10.2007
Bachelor of Arts - Psychology
University of Washington
Associates of Art - Behavioral Sciences
Bellevue College
High School Diploma -
James A Garfield