Virginia Perry
Fremont,CA
Summary
Interventional Radiology Coordinator at Washington Health, recognized for enhancing patient satisfaction through workflow optimization and effective communication. Proven ability to facilitate interdisciplinary collaboration and ensure HIPAA compliance, while demonstrating strong organizational skills. Adept at managing complex scheduling and referrals, contributing to improved operational efficiency and patient care.
Overview
19
19
years of professional experience
Work History
Interventional Radiology Coordinator
Washington Health
04.2011 - Current
- Improved patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Facilitated interdepartmental collaboration on complex cases requiring multiple imaging modalities.
- Facilitated seamless communication between staff and other medical professionals, improving interdisciplinary teamwork.
- Greeted and interacted with patients to provide information, answer questions.
- Scheduled patients procedures, pre and post op appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtain insurance authorization for all pre-op/post imaging, procedures and referrals.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Obtained outside imaging and records to optimize appointment efficiency.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Imaging Confidential Clerk
Washington Health
09.2006 - 04.2011
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed imaging records requests from outside providers according to facility, state, and federal law.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Scanned imaging into PACS for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Facilitated smooth communication between departments by providing timely access to patient records.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Assisted radiologic technologist as a concierge to patients.
Education
Associate of Arts - Social Sciences
Ohlone College
Fremont, CA12-2014
Skills
- HIPAA compliance
- Workflow optimization
- Strong organizational skills
- Effective communication
- Teamwork and collaboration
- Microsoft office suite proficiency
Languages
Spanish
Native or Bilingual
Timeline
Interventional Radiology Coordinator
Washington Health
04.2011 - Current
Medical Imaging Confidential Clerk
Washington Health
09.2006 - 04.2011
Associate of Arts - Social Sciences
Ohlone College
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