Christine “KC” Rudd
Prescott,AR
Summary
Effective sales, negotiations and closing skills. Ability to analyze customer needs and add value to products and services. Detailed oriented customer relations professional.
Overview
2026
2026
years of professional experience
Work History
Service Advisor/Warranty Administrator
Southwest Auto Collection
Arkadelphia, AR
01.2024 - Current
- Achieved high levels of customer satisfaction by effectively managing service and warranty claims for Chevrolet, Buick, and GMC vehicles. Streamlined warranty administration processes, resulting in improved turnaround times for customer inquiries. Enhanced communication between service departments and customers to foster trust and loyalty.
- Achieved high customer satisfaction by delivering clear explanations of repair processes and associated costs. Conducted detailed walk-arounds to inform customers about service needs. Enhanced customer trust through transparent communication.
- Achieved seamless resolution of customer issues by effectively bridging communication with technicians. Enhanced customer satisfaction through clear explanations of technical work.
- Achieved timely completion of repair orders through effective estimation of labor and parts. Enhanced customer satisfaction by providing regular updates on project progress.
- Achieved increased customer engagement by recommending additional maintenance for products and services. Enhanced product promotion strategies to boost sales. Capitalized on upselling opportunities to elevate overall revenue.
- Managed customer complaint resolution processes, focusing on timely and effective responses to enhance overall customer experience.
- Executed thorough verification of claims forms and eligibility status for all warranty submissions.
- Reviewed and coded warranty claims accurately, utilizing GM Global Connect software for efficient data management.
- Reviewed and verified warranty claims, ensuring all paperwork met quality standards and regulatory requirements.
- Organized and filed all customer service tickets in the designated filing system to maintain accurate records.
- Leveraged expertise in GM Global Connect and Dealertrack software to support effective communication and transaction management within the dealership.
- Facilitated communication by answering multi-line phone system and directing calls to appropriate departments.
- Achieved accurate transaction processing for GM service and parts department through effective cashiering and invoicing. Streamlined bank deposit procedures and enhanced cash reconciliation processes to support financial accountability.
- 2025 Southwest Auto Collection- Employee of the Year award
Retail Banker II
Woodforest National Bank
Atlanta, TX
2020 - 2024
- Achieved accurate daily balancing of personal drawer and branch vault, contributing to operational efficiency. Streamlined night deposit box processing and safe deposit box management, enhancing customer service. Proactively determined when dual control was essential for safeguarding assets.
- Achieved customer satisfaction by efficiently managing the opening and closing of IRAs, CDs, safe deposit boxes, and personal and business checking and savings accounts. Streamlined the process for opening minor (UTMA) and (UGMA) accounts and rep payee accounts, enhancing overall service delivery.
- Cultivated relationships with local businesses through community events and active participation in the local chamber of commerce to support business growth and financial objectives.
- Identified fraudulent checks and currency, leading to improved detection processes. Enhanced procedures for managing fraudulent situations, resulting in increased operational efficiency.
- Developed comprehensive training materials focusing on CTRs, BSA regulations, CC, and safeguarding customer confidentiality.
- Achieved seamless integration of banking programs, enhancing user experience. Drove adoption of Silverlake, resulting in improved workflow efficiency. Facilitated training sessions that empowered users to maximize software capabilities.
- Achieved seamless onboarding experiences for new hires through effective process management. Delivered timely card access to support project needs and enhance team productivity. Enhanced resource availability to drive project success.
- Leveraged exceptional customer service skills to build and maintain robust relationships with clients.
Studio Manager
JCPenney Portrait Studio
Cedar Park, TX
2012 - 2015
- Directed team activities and maintained equipment to support seamless portrait sessions in a fast-paced environment.
- Executed portrait photography sessions, focusing on individual and family dynamics to create a comprehensive collection.
- Assisted in managing day-to-day functions of JCPenney Portrait Studio, focusing on service quality and team collaboration.
- Coordinated efforts with studio team to optimize strategies for exceeding sales goals.
- Implemented strategies to ensure consistent delivery of outstanding customer service experiences.
- Investigated and rectified transaction problems to ensure seamless studio workflow.
- Implemented marketing campaigns to attract new clients and strengthen studio's market presence.
- Designed and implemented monthly marketing events focused on attracting new customers.
- Drove sales growth beyond monthly goals while cultivating a diverse client portfolio.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CACertified Nursing Assistant -
Arkadelphia Healthcare Academy
Arkadelphia, ARSkills
- Customer service
- Warranty administration
- Claims processing
- Communication skills
Timeline
Service Advisor/Warranty Administrator
Southwest Auto Collection
01.2024 - Current
Retail Banker II
Woodforest National Bank
2020 - 2024
Studio Manager
JCPenney Portrait Studio
2012 - 2015
High School Diploma -
Fallbrook High School
Certified Nursing Assistant -
Arkadelphia Healthcare Academy