Jayce Owens
Bend,OR
Summary
Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Service Advisor/Warranty Administrator
Team Kia Of Bend
11.2020 - 01.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Car Detailer
Team Kia Of Bend
11.2018 - 11.2020
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for auto dealership.
Customer Service
Sun Mountain Fun Center
06.2017 - 05.2018
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Directed cleaning, restocking, and customer service activities.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Mtn View High School
Bend, OR06.2018
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Document and Records Management
- Professional telephone demeanor
- Money handling abilities
- De-Escalation Techniques
- Sales and Upselling
- Service Upselling
Timeline
Service Advisor/Warranty Administrator
Team Kia Of Bend
11.2020 - 01.2024
Car Detailer
Team Kia Of Bend
11.2018 - 11.2020
Customer Service
Sun Mountain Fun Center
06.2017 - 05.2018
High School Diploma -
Mtn View High School
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