CASANDRA PENLAND
Punta Gorda,FL
Summary
Dedicated Service Advisor with a strong work ethic and exceptional customer service skills. Proven ability to assess vehicle performance and maintain accurate service records, driving customer loyalty and satisfaction.
Results-driven Service Manager with a proven track record in team development and operational excellence. Known for strong organizational skills and attention to detail, consistently meeting sales targets and improving service quality.
Detail-oriented professional with extensive experience in automotive service and warranty administration. Skilled in coordinating service appointments and managing warranty claims, leading to improved efficiency and enhanced customer relationships.
Overview
23
23
years of professional experience
Work History
SERVICE ADVISOR/Warranty Administrator
CARROLL GMC
Venice, FL
02.2018 - 03.2026
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Assessed vehicle performance and communicated necessary repairs to customers clearly.
- Maintained accurate service records and documentation for compliance and quality control.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Trained new staff on service procedures and customer interaction best practices.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Warranty Administrator
JENKINS CHEVROLET
Venice, FL
01.2017 - 01.2019
- Processed warranty claims efficiently, ensuring timely approvals and streamlined communication with service departments.
- Reviewed and validated warranty documentation to maintain compliance with manufacturer guidelines.
- Coordinated with customers and technicians to resolve warranty-related inquiries effectively.
- Trained new staff on warranty procedures and software systems, enhancing team performance and knowledge retention.
- Monitored warranty claim trends, identifying areas for process improvement and cost reduction strategies.
SERVICE MANAGER/Bookkeeper
WATKINS TIRE AND AUTO
North Port, FL
02.2003 - 12.2016
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored staff, enhancing team performance and technical knowledge.
- Developed and implemented service protocols, improving overall service quality and customer satisfaction.
- Analyzed service reports to identify trends, streamlining processes for increased efficiency.
- Managed inventory control, reducing costs through effective procurement strategies and supplier negotiations.
- Coordinated scheduling for service appointments, optimizing resource allocation and minimizing wait times.
- Resolved customer complaints in professional and timely manner.
Education
High School Diploma -
PENINSULA HIGH
Gig Harbor, WASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
Timeline
SERVICE ADVISOR/Warranty Administrator
CARROLL GMC
02.2018 - 03.2026
Warranty Administrator
JENKINS CHEVROLET
01.2017 - 01.2019
SERVICE MANAGER/Bookkeeper
WATKINS TIRE AND AUTO
02.2003 - 12.2016
High School Diploma -
PENINSULA HIGH