JENNIFER BRAUN
Prairie du Rocher,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Service Advisor/Warranty Administrator
Menard Auto Sales
05.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Bartender/Waitress
Lisa's Market Street Grille
04.2002 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with coworkers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Cosmetologist
Smartstyle
11.2005 - 05.2007
- Operate cash registers to receive payments from patrons
- Demonstrate and sell hair care products and cosmetics
- Cut, trim and shape hair based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors
- Schedule client appointments
- Update and maintain customer information records
Education
Cosmetology -
National Academy of Beauty Arts
Sappington, MO09.2005
High School Diploma - undefined
Waterloo High School
Waterloo, IL06.2004
Skills
- Excellent communication skills
- Excellent Math Skills
- Ability to learn quickly
- Customer service
- Computer skills
- Multitasking and organization
- Listening skills
- Clerical support
- Work prioritization
Timeline
Service Advisor/Warranty Administrator
Menard Auto Sales
05.2021 - Current
Cosmetologist
Smartstyle
11.2005 - 05.2007
Bartender/Waitress
Lisa's Market Street Grille
04.2002 - 05.2021
High School Diploma - undefined
Waterloo High School
Cosmetology -
National Academy of Beauty Arts
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