MS Office Programs (Excel Expert)
Christine Kelleher
Business Analyst
Jacksonville Beach,FL
Summary
A tactical thinker focused on improving efficiencies of entire enterprise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
E-Commerce Product Manager
HC Brands
Jacksonville, FL
01.2020 - Current
- Career Path: Customer Service Specialist->Marketing & Systems Analyst -> Tech Support Analyst -> Business Analyst -> Project Manager -> Product Manager
- Subject Matter Expert with regards to Products, Databases, Website/Platform Management, Internal Processes and Training.
- Coordinator between Tech team and other departments to increase efficiency across the enterprise.
- Training Expert - Engaged in product training, demonstrations, building of Standard Operating Procedures, manuals and coaching to improve cross training and efficiency across all divisions of the enterprise.
- Successfully Migrated site platform improving Gross Sales of Business and Personal Gift Products from $3M/Year to $17M/Year.
- Increased profits through coordination with Tech for reporting needs, identifying process efficiency improvements, Vendor reviews and auditing product lines to reach overall profit margin of 86.6%.
Executive Assistant to the General Manager
Selva Marina Country Club
Atlantic Beach, FL
05.2005 - 09.2010
- Career Path: Club/Board Secretary -> Membership Sales & Marketing Manager
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Increased Membership roster by 85% using external Marketing, referral program and Public Relations.
- Increased Member event attendance by building and staffing on-site Childcare program
Business Analyst
Arrowhead General Insurance Agency Inc.
San Diego, CA
08.1996 - 03.1998
- Career Path: Order Entry Clerk > Underwriter Assistant > Business Analyst
- Attention to detail lead to risk improvement for new policy building on Homeowner's team.
- Identified process improvements which assisted Underwriting team to gather required data faster and accuracy.
- Project lead in building new database management system allowing Marketing department to purchase entire books of business from competition while maintaining seamless coverage to insured.
Skills
Analytical problem solver
Coaching and mentoring
Strategic planning
Sales Reporting
Database Management
Software
NetSuite
Magento Ecommerce Platform
Microsoft Teams
MS Sql Server
Timeline
E-Commerce Product Manager
HC Brands
01.2020 - Current
Executive Assistant to the General Manager
Selva Marina Country Club
05.2005 - 09.2010
Business Analyst
Arrowhead General Insurance Agency Inc.
08.1996 - 03.1998