Compassionate professional in social work, adept at enhancing community support systems and empowering families and children through targeted interventions. Known for high productivity and efficiency in task completion, ensuring timely provision of services and resources. Possess specialized skills in case management, crisis intervention, and behavioral counseling. Excel in empathy, communication, and problem-solving, crucial for navigating complex family dynamics and school environments to foster positive outcomes.
Overview
11
11
years of professional experience
Work History
Online Shipping Manager
Fine Fixtures
Brooklyn, New York
02.2023 - Current
Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies.
Scheduled pickups from vendors according to production demands.
Established transportation cost standards and economical shipping practices.
Tracked shipments and promptly addressed delivery discrepancies and delays.
Directed investigations to verify and resolve customer or shipper complaints.
Researched new shipping methods to reduce costs while maintaining quality standards.
Reviewed and coordinated with customers to ensure timely deliveries of goods.
Child Protection Officer
Ministry of Social Services
Georgetown , Guyana
07.2013 - 09.2019
Arranged adoptions and found foster homes for abandoned or abused children.
Interviewed clients individually and in groups to assess situations, capabilities and problems.
Collaborated with other social service organizations to ensure that clients received necessary services.
Provided emergency response services when notified of an incident involving a child's safety.
Educated caregivers about resources available within the community that may be beneficial for them or their families.
Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Counseled parents on proper child-rearing choices.
Participated in multidisciplinary teams to review cases, provide recommendations for treatment plans, and coordinate services among agencies involved with the client's case.
Monitored court proceedings involving child protection cases and provided testimony as needed.
Maintained records of all cases handled, including detailed notes about clients' situations.
Provided support and assistance to children and families in need of protection from abuse, neglect or exploitation.
Ensured compliance with state laws governing the protection of minors from abuse or neglect.
Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Counseled parents on parenting skills, child development, crisis intervention and communication techniques.
Developed case plans for at-risk children and families by providing guidance on how to improve their circumstances.
Informed victims about legal processes and timelines.
Maintained confidentiality through stringent handling of charts and data.
Attended hearings with victims to provide emotional support.
Established behavioral modification goals and assessed progress toward goals.
Conducted home visits to assess the safety of children and their living environment.
Investigated reports of abuse, neglect or exploitation and took appropriate actions based on findings.
Operations Manager, Office Manager, EDI Coordinator, Order Fulfillment, Shipping Manager at Payload Group LLC.Operations Manager, Office Manager, EDI Coordinator, Order Fulfillment, Shipping Manager at Payload Group LLC.
Customer Service Manager/Shipping & Receiving Manager at R&M High Speed Stampings formerly Thomas Engineering CompanyCustomer Service Manager/Shipping & Receiving Manager at R&M High Speed Stampings formerly Thomas Engineering Company