Christine Mitchell
Reno,NV
Summary
Experienced professional with a strong background in customer service and operations management, adept at handling high-volume environments and maintaining accuracy in cash handling and order processing. Demonstrated ability to resolve complex issues through collaboration with cross-functional teams, enhancing customer satisfaction and operational efficiency. Proven track record of developing positive relationships with customers, leading to increased repeat business and surpassing sales goals.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Jacksons
Reno, Nevada
07.2025 - 02.2026
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction levels.
- Processed customer orders efficiently, maintaining a high level of attention to detail to reduce errors.
- De-escalation
- High volume store solo swing shift $2200 cash drops over 200 customer count always remaining positive and 100%accurate
- Back stock
- Maintained a clean and organized workspace, supporting a positive customer experience and operational efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
Graveyard Attendant
Bob & Lucy's
Reno, Nv
04.2025 - 07.2025
- Bartender
- Bar back
- Janitorial
- Security
- Cashier
- Payouts
Night laundry guest services
Extended Stay America
Reno, Nv
02.2024 - 03.2025
- Maintained cleanliness and organization of laundry areas, ensuring efficient operations and guest satisfaction.
- Operated laundry machinery effectively, following safety protocols to minimize downtime and enhance productivity.
- Monitored inventory levels of laundry supplies, restocking items promptly to ensure uninterrupted service.
- Assisted guests with laundry inquiries, providing exceptional customer service and resolving issues promptly.
- Implemented best practices for laundry care and maintenance, contributing to a consistently high-quality guest experience.
- Conducted regular inspections of laundry equipment, identifying maintenance needs to prevent operational disruptions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Shift Leader
Taco Bell
Reno, Nv
07.2021 - 12.2023
- Trained and mentored new team members, enhancing operational efficiency and ensuring adherence to company standards.
- Monitored inventory levels and restocked supplies, maintaining optimal product availability and minimizing waste.
- Implemented customer service best practices, resulting in increased customer satisfaction and repeat business.
- Conducted regular equipment checks and maintenance, ensuring a safe and efficient work environment for all staff.
- Collaborated with management to identify process improvements, contributing to overall operational success and team cohesion.
- Evaluated team performance and provided constructive feedback, fostering an environment of continuous improvement and skill development.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, delivering individualized feedback and praise.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Supervised team of 3-6 during daily shifts, ensuring efficient operation and customer satisfaction.
- Utilized POS systems efficiently for order processing and inventory management.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Pizza Specialist
Pizza Factory
Portola, California
06.2019 - 07.2021
- Developed and implemented efficient pizza preparation techniques, significantly improving kitchen workflow and reducing order times.
- Trained and mentored new staff on pizza-making processes, enhancing team productivity and maintaining quality standards.
- Collaborated with management to optimize inventory management, ensuring timely restocking and minimizing waste.
- Conducted regular quality checks on ingredients and finished products, ensuring adherence to safety and taste standards.
- Assisted in creating promotional pizza offerings, resulting in increased customer engagement and positive feedback.
- Monitored and maintained cleanliness and organization in the kitchen environment, promoting a safe and efficient workspace.
- Handled cash transactions accurately and efficiently.
- Placed orders for additional supplies when necessary to keep kitchen adequately stocked.
- Cleaned and maintained all cooking surfaces in accordance with health department regulations.
- Verified accuracy of incoming deliveries against invoices prior to stocking shelves.
- Performed daily prep tasks such as cutting vegetables, making sauces or shredding cheese.
- Communicated effectively with fellow team members about current orders or special instructions from customers.
- Maintained cleanliness of kitchen area, including floors, counters, utensils, equipment and walls.
- Ensured food safety standards were followed throughout the entire preparation process.
- Greeted customers with a friendly attitude and provided excellent customer service.
- Prepared and cooked pizzas according to customer specifications utilizing proper baking techniques.
- Rotated stock items in refrigerators and freezers to prevent spoilage.
- Followed recipes to prepare specialty pizzas for customers' orders.
- Organized storage areas for easy access to ingredients needed for pizzas.
- Inspected finished pizzas before delivery to ensure high quality products were served.
- Responded promptly to customer requests or complaints regarding their orders.
- Monitored expiration dates on food items stored in refrigerator or freezer.
- Assisted other team members when needed during peak hours of operation.
- Attended monthly staff meetings to discuss menu changes or specials offered by the restaurant.
- Prepared multiple orders at once for speedy service.
- Set up work stations prior to opening to minimize prep time.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Packaged and bagged cooked food and prepared items.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Filled and served various beverages for customers.
- Requested supplies and equipment orders, explaining needs to managers.
- Mixed ingredients for batter or dough.
- Dropped off food and drink orders for customer pickup.
- Set aside add-on items for future orders.
Pick pack International New Stores
Diversified Distribution Services
Reno, Nv
07.2014 - 06.2019
- Started in PickPack
- Pulled and packed various products with 100%accuracy
- Palletized
- Completed multiple order to maximize time utilization
- Top picker two years in a row
- Advanced into the International and New Store Clerk
- Solo department
- International paperwork, customs
- Wrap pallets
- Load unload
- Equipment ie forklift, walkie rider etc...
- Safety committee
Education
Associate of Applied Science - Transportation Technologies
Truckee Meadows Community College
Reno, NV 03.2011 - 06.2013
Skills
- Customer service
- Order processing
- Conflict resolution
- Cash handling
- Inventory management
- Team leadership
- Staff training
- Record keeping
- Upselling techniques
- Problem resolution
- Quality assurance
- Time management
- Equipment maintenance
- POS systems
- Safety compliance
- Communication skills
- Administrative support
- Data entry
- Multitasking abilities
- Technical troubleshooting
- Strong teamwork
- CRM software proficiency
- Reading comprehension
- Report generation
- Strategic sales
- Merchandise upselling
- Complaint handling
- Multitasking and organization
- Customer satisfaction measurement
- Creative problem solving
- Multi-line phone talent
- Professional telephone demeanor
- Warehousing functions
- Opening and closing accounts
- Product knowledge
- In-store support
- Microsoft outlook
- Cultural awareness
- Team development
- Typing proficiency
- Hospitality and accommodation
- POS systems expert
- Store maintenance
- Service standard compliance
- Information security
- Key holder experience
- Email management
- Computer proficiency
- Microsoft Excel
- Follow-up skills
- Money handling
Certification
- Food safety certified
- Alcohol Awareness
- ServSafe
- Driver's license
- Forklift & other equipment
- Red dot dog handler
- Wound care
Passion in life
- Animals
- Shy & timid
- ANY
Timeline
Customer Service Representative
Jacksons
07.2025 - 02.2026
Graveyard Attendant
Bob & Lucy's
04.2025 - 07.2025
Night laundry guest services
Extended Stay America
02.2024 - 03.2025
Shift Leader
Taco Bell
07.2021 - 12.2023
Pizza Specialist
Pizza Factory
06.2019 - 07.2021
Pick pack International New Stores
Diversified Distribution Services
07.2014 - 06.2019
Associate of Applied Science - Transportation Technologies
Truckee Meadows Community College
03.2011 - 06.2013