Christine Theresa Perez
San Antonio,TX
Summary
At United Airlines, I excelled as a Flight Attendant, adeptly handling medical emergencies and enhancing passenger satisfaction through top-notch service and cultural awareness. My strong work ethic and interpersonal communication skills fostered team cooperation and upheld safety, demonstrating my commitment to brand reputation and passenger safety. Accomplished Flight Attendant offering over 27 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
27
27
years of professional experience
Work History
Flight Attendant IP
United Airlines
06.1997 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Monitored cabin with over 300 passengers during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
TWA Reserveration Counter
TWA Airlines
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Assisted over 100 Spanish speaking customers a day by phone.
Education
Los Angeles County Certified E.M.T - E.M.T.
High School Diploma -
05.
Certificate - Bilingual Executive Secretary
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Safety Procedures
- Emergency Procedures
- Cultural Awareness
- Multilingual Skills
- Crew Coordination
- Brand Promotion
- Passenger Interaction
- Company policy adherence
- Issue Resolution
- Hospitality service expertise
Flight Attendant
International Purser from: May 2022 to Present
Flight Attendant from: June 1997 to Present
Selected United Airlines Outstanding Flight Attendant
Numerous Orchid Letters annually
Going the Extra Mile Certificate (2010)
Individual Commendation (2011), (2022), (2023), (2024)
Company Commendation (2023)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant IP - United Airlines
06.1997 - Current
TWA Reserveration Counter - TWA Airlines
Los Angeles City College - Los Angeles County Certified E.M.T , E.M.T.
Holmes High School - High School Diploma,
Kelly Girl - Certificate, Bilingual Executive Secretary
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