Christinia Dukes
Benton,KY
Summary
Dynamic manager with a proven track record in staff and product management. Expertise in coaching, mentoring, and conflict resolution, driving customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Manager
Wendy's
Benton, KY
08.2015 - 07.2026
- Oversaw daily operations and ensured adherence to company standards.
- Managed staff scheduling and optimized labor allocation for peak hours.
- Trained new team members on customer service and food safety protocols.
- Implemented inventory control measures to minimize waste and reduce costs.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored food quality and presentation to meet company guidelines.
- Conducted regular staff meetings to communicate goals and improve teamwork.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Ensured compliance with industry regulations and company policies.
- Streamlined communication channels, improving information flow and decision-making speed.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Telecommunicator/ Salad Room Supervisor
Patti's 1880's Settlement
Grand Rivers, KY
08.2023 - 05.2026
- Operated multi-line phone system to manage incoming calls and inquiries.
- Assisted visitors with directions and information about the settlement attractions.
- Coordinated communication between staff and departments for event planning.
- Provided detailed information on historical exhibits and programs to guests.
- Maintained accurate logs of calls and messages for follow-up purposes.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Advised personnel about accidents, weather conditions or other hazards.
- Relayed work orders, messages or information using telephones or two-way radios.
- Assisted guests with inquiries and provided recommendations for local attractions.
- Collaborated with management to improve guest experience through feedback implementation.
- Resolved customer complaints in a professional and timely manner.
- Prepared ingredients following standardized recipes for consistent meal quality.
- Operated kitchen equipment safely, ensuring cleanliness and proper functionality.
- Assisted chefs in food plating and presentation for customer service readiness.
- Followed safety and sanitation protocols to uphold a clean kitchen environment.
- Collaborated with team members to streamline food preparation processes efficiently.
- Trained new staff on food handling practices and kitchen procedures effectively.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Monitored cooking times and temperatures to ensure food safety compliance consistently.
- Adapted to a fast-paced and dynamic work environment, maintaining efficiency and focus.
- Re-stocked, organized and arranged service and food stations.
- Ensured that all health regulations regarding food handling were followed during the preparation process.
- Packaged and stored food products appropriately for proper handling and preservation.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Assisted chef and supervisor with various kitchen duties.
- Measured ingredients required for specific food items being prepared.
- Disposed of leftover food following health code guidelines.
- Followed recipes and customer requests to prepare meals.
- Cleaned utensils, dishes, and glasses for customer use.
- Responded quickly to any requests from wait staff or management.
- Ensured compliance with portion sizes, quality standards, and kitchen rules.
- Regularly checked inventory levels to ensure adequate supplies and promptly reported shortages to management.
- Assisted in the plating and presentation of food for service.
- Cut, sliced, and diced vegetables and fruits for meal prep.
- Contributed to menu development by actively participating in brainstorming sessions for new recipes.
- Monitored food temperatures to ensure safety and quality standards were met.
- Coordinated with kitchen staff to ensure timely food preparation.
- Conducted routine checks to ensure food items were stored properly.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Collaborated with other kitchen staff to streamline food preparation processes.
- Followed food safety standards and protocols.
- Managed the disposal of kitchen waste and recycling.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Education
Business
Marshall Co High School
Benton, KYSkills
- Staff and product management
- Decision-making and problem solving
- Employee onboarding and training
- Coaching and mentoring
- Recruiting and interviewing
- Task delegation and scheduling
- Verbal and written communication
- Conflict resolution strategies
- Customer support
- Client service excellence
- Call follow-up techniques
- Excellent phone demeanor
- Multi-line phone operation
- Call transfers and routing
- Message logging and taking
- Company directory management
- Paging system operation
- Computer proficiency
- Greeting customers with empathy
Timeline
Telecommunicator/ Salad Room Supervisor
Patti's 1880's Settlement
08.2023 - 05.2026
Manager
Wendy's
08.2015 - 07.2026
Business
Marshall Co High School